Customer Service Representative – Sporting Goods Manufacturer

Job not on LinkedIn

🔥 0 minutes ago

🇩🇪 Germany – Remote

💵 €29k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Aretus

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1995

🏭 Manufacturing

💼 Consulting

🛒 Retail

Manufacturing • Consulting • Retail

Aretus is a consumer outdoor gear company that designs and sells a quick-setup pop-up tent called the Aretus Eagle Tent. The tent is aimed at campers and hikers who value fast assembly (under 60 seconds) and rapid pack-down (under 2 minutes), and features a 3000 mm waterproof rating, a raised floor, space for 3–4 people with gear, two entrances with vestibules and mosquito nets, and a convertible inner tent that doubles as a beach shelter. Founded by Aaron and Niklas, the brand focuses on practical, well-engineered features and sells through channels such as Amazon.

📋 Description

• Serve as the first point of contact for customers by phone and email regarding product inquiries • Support Amazon customers through Buyer-Seller Messaging, A-to-Z claims, and returns • Resolve issues relating to orders, returns, and technical inquiries quickly and professionally • Coordinate with logistics, returns, and support teams • Maintain the ticketing system and accurately document inquiries • Develop creative ideas to improve customer service • Work full-time, 40 hours per week, from October through March; during the summer, work 20 to 40 hours per week on a flexible, mutually agreed basis

🎯 Requirements

• Native-level German, both written and spoken • Experience in Amazon customer service • Knowledge of Seller Central, Buyer-Seller Messaging, A-to-Z claims, and returns processing • Telephone support experience • Experience working from home • A quiet place for making calls • Flexibility with working hours: 40 hours per week from October through March; 20 to 40 hours during the summer, by agreement • Your most recent vocational training or degree program must have been completed at least two years ago; no formal training or degree is required • Friendly, helpful, and patient, including in stressful situations • Strong problem-solving orientation • Reliable and self-motivated approach to work • Basic technical understanding of sports equipment is desirable • Confident using laptops, tablets, and smartphones

🏖️ Benefits

• 100% remote work; work from home regardless of where you live in Germany • No commuting and no in-office attendance required • Small team with streamlined communication • Dedicated point of contact from day one • Training and support from the Customer Service Manager • Equipment provided for testing at home • Employee discount on the entire product range, including discounts for family and friends • Set service hours with no night shifts or weekend work • Career development opportunities with a rapidly growing brand