Support Specialist, KAS

🕒 September 24

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

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📋 Description

• Serve as the first point of contact for customers and support healthcare facilities in using the Meona software solution • Receive and analyze customer inquiries and work with the team to find solutions • Test software to ensure quality and user-friendliness • Keep FAQs and the knowledge base up to date and easy to understand • Support the continuous improvement of support processes

🎯 Requirements

• Experience in a hospital environment, e.g., as a medical technical assistant (MTA), registered nurse, or in a comparable role • Good understanding of clinical workflows and healthcare software • Enjoy supporting colleagues and customers in a clear, empathetic manner • Structured approach and an interest in technical topics • Fluent written and spoken German and English • Experience in customer support or IT support is an advantage

🏖️ Benefits

• Flexible working hours: In agreement with your team, you can decide when to start your day. • Remote work: Work remotely, from a home office, or abroad for up to 20 days per year—you decide where you feel most comfortable. • Employee benefits: From a company bike program to gym memberships, we make sure you have plenty of opportunities to stay active. • Health promotion: Look forward to a range of initiatives that support your well-being—because people are at the heart of what we do. • Events: To make sure there is plenty of fun, we regularly organize company runs, team events, and Christmas parties. • Onboarding: Thorough training from a friendly, open team that is available to support you throughout your onboarding process. • Diversity and inclusion in the workplace

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