First-Level Support Specialist – All Genders

🕒 September 9

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LABLIONS software & solutions GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2024

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

LABLIONS software & solutions GmbH is a German provider of digital laboratory and healthcare IT solutions created by the merger of MELOS, MDN and AB+M. The company develops and continues to advance MELOS LIS — a scalable, modular laboratory information system — and combines e‑health products (order-entry portals, video consultations, reporting and billing portals) with pre-analytical IT solutions (OCR/OMR order capture, online request portals and mobile result apps). LABLIONS serves laboratories and medical institutions with enterprise-grade, integrated software and services to optimize laboratory workflows and digital care pathways.

📋 Description

• First point of contact for customers in 1st-level support • Handle customer inquiries by phone, email, and through the customer portal • Analyze and assess incoming inquiries • Create structured tickets in the ticketing system • Organize tickets by priority and subject area • Forward tickets to the appropriate contacts or teams • Independently resolve 1st-level tickets after comprehensive onboarding • Document inquiries, solutions, and findings in Jira and Confluence • Further develop and improve support processes and the knowledge base

🎯 Requirements

• Completed vocational training in IT, computer science, or a comparable qualification, or relevant professional experience in customer support • Practical experience with Jira and Confluence is essential • Initial experience in first-level support or handling customer inquiries • Friendly, confident, and service-oriented communication by phone and in writing • Structured, thorough, and reliable working style • Good written and spoken German • English language skills are an advantage • Good technical understanding • Willingness to learn laboratory-specific software and customer processes

🏖️ Benefits

• Option to work remotely, in a hybrid arrangement, or from the office • Up to 20 workation days within the EU • Flexible working hours • Flexitime account • eGym Wellpass • Corporate benefits • Company pension scheme • Team events • “Come as you are” culture