Senior Program Director, AI Data Services

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🔥 12 hours ago

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Argos Multilingual

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

Argos Multilingual is a global language-services provider that delivers translation, localization, and multilingual content solutions combining human expertise with AI-first technology. The company offers translation and localization, multimedia services, language quality evaluation and ownership programs, content and linguistic asset management, and AI/LLM data solutions (data collection, annotation, evaluation, RLHF, and custom machine translation) through its MosAIQ suite of enterprise tools. Argos serves B2B customers across regulated and technical sectors—life sciences, medical/healthcare, technology, finance, manufacturing, and retail—focusing on accuracy, compliance, and scalable AI-enabled workflows.

📋 Description

• Lead strategic customer programs from onboarding through launch, delivery, scale, and steady-state operations. • Own program plans, timelines, milestones, risks, dependencies, reporting, and customer communication. • Partner with Quality, Supply Chain, Solutions, Sales, and leadership to ensure programs are clearly scoped and successfully delivered. • Translate customer requirements into practical workflows, resource plans, delivery milestones, and operating models. • Manage customer governance, including regular status updates, business reviews, issue tracking, and escalation management. • Identify delivery risks early and drive mitigation plans across internal teams. • Improve program documentation, delivery playbooks, reporting templates, and operational processes. • Support complex AI data, multilingual, speech/audio, expert review, and managed services programs. • Help ensure delivery commitments are operationally feasible, commercially aligned, and clearly communicated. • Build strong relationships with customers and internal stakeholders.

🎯 Requirements

• Senior program management or program director experience in AI data, localization, data annotation, transcription, enterprise services, technical services, managed services, or BPO. • Experience managing complex customer-facing delivery programs. • Strong ability to manage timelines, risks, dependencies, stakeholders, and escalations. • Experience partnering with Operations, Quality, Supply Chain, Sales, Solutions, or technical teams. • Strong customer communication and executive-facing presentation skills. • Ability to bring structure to ambiguous or fast-changing programs. • Strong documentation, reporting, and process improvement skills. • Commercial awareness and understanding of how delivery execution impacts customer growth and retention. • Nice to have experience with AI data services, LLM workflows, model evaluation, speech/audio AI, multilingual AI, expert review, data annotation, or data quality. • Experience supporting strategic enterprise or AI customers. • Experience working across U.S., European, and Latin America time zones. • Experience in a scaling business unit or high-growth services environment. • Experience building program governance models or improving delivery operations.