Arise
201 - 500 employees
🤝 B2B
☁️ SaaS
📡 Telecommunications
B2B • SaaS • Telecommunications
Arise is a leading provider of virtual customer experience solutions, leveraging cutting-edge technology to deliver flexible and exceptional customer service across a range of sectors including retail, travel, gaming, healthcare, BFSI, and energy and utilities. With its proprietary GigCX platform, Arise integrates advanced AI chatbots and sophisticated analytics to enhance omnichannel strategies, supporting businesses in adjusting to shifts in customer patterns and improving customer retention. The company focuses on creating flexible work opportunities and enabling work-from-home operations, thus contributing to improved operational efficiency and customer support quality.
Manager – Financial Planning and Analysis
🕒 March 11
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Arise
201 - 500 employees
🤝 B2B
☁️ SaaS
📡 Telecommunications
B2B • SaaS • Telecommunications
Arise is a leading provider of virtual customer experience solutions, leveraging cutting-edge technology to deliver flexible and exceptional customer service across a range of sectors including retail, travel, gaming, healthcare, BFSI, and energy and utilities. With its proprietary GigCX platform, Arise integrates advanced AI chatbots and sophisticated analytics to enhance omnichannel strategies, supporting businesses in adjusting to shifts in customer patterns and improving customer retention. The company focuses on creating flexible work opportunities and enabling work-from-home operations, thus contributing to improved operational efficiency and customer support quality.
📋 Description
• Develop pro forma models supporting executive decision-making • Estimate changes to BPO market economics and competitor services • Maintain and develop existing and future sales processes, cadences, and sales data integrity • Build out sales pipeline and financial reporting packages • Support executive team with analytics on sales stage weights • Active strategic pricing and sales analytics SME on all client negotiations • Support the forecasting and planning process of new logo acquisitions • Utilize client volume and performance data to estimate staffing needs • Critically analyze cost structure, conduct benchmarking, and suggest margin improvement actions • Work with the Accounting team to ensure accuracy of billing and proper accounting
🎯 Requirements
• Chartered Accountant from Tier 1/ Tier 2 institutes • Minimum 5+ years in FP&A at a similar CX/ Outsourcing company • Understanding of workforce staffing and capacity planning • Advanced financial and statistical modeling experience • Advanced Microsoft Excel and PowerPoint skills • Advanced Oracle Hyperion and SmartView experience • Ability to think creatively, highly driven, and self-motivated
🏖️ Benefits
• Health insurance • 401(k) matching • Paid time off • Remote work options
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