Project and Technical Support Analyst – Tech Ops

🕒 April 30

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Arista Digital

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

☁️ SaaS

🤝 B2B

👥 HR Tech

SaaS • B2B • HR Tech

Arista Digital is a São Paulo–based venture builder that creates, invests in and operates technology-driven service platforms with high automation aimed at simplifying operations for businesses and employees. With 20+ years of experience, it develops SaaS platforms across HR and benefits management (e. g. , Beneo), multichannel contact-center automation (Olos), payroll and payments for domestic workers, loyalty and marketing intelligence solutions, and other enterprise-focused services to scale businesses and improve customer and employee experiences.

📋 Description

• Act as the primary point of entry for technical requests (bugs, improvements, and new feature requests). • Communicate with operations and product teams, and occasionally with clients, to understand issues. • Analyze tickets: reproduce errors, review logs, and validate expected behavior. • Assess whether a request requires involvement from the development team. • Document and detail requests for the technical team (user stories, acceptance criteria, screenshots, context). • Track requests on the board (Kanban/Scrum), ensuring nothing is stalled. • Help organize and prioritize the backlog together with Product and Tech Lead. • Support delivery validation when necessary (UAT/simple tests). • Contribute to the continuous improvement of processes and cross-team communication.

🎯 Requirements

• Previous experience in technical support, systems analysis, or product operations. • Strong verbal and written communication skills. • Technical analytical ability: able to reproduce bugs, read error messages, and interpret logs/console output. • Organized and clear in documenting technical requests. • Familiarity with tracking tools such as Jira or similar. • Basic knowledge of the software development lifecycle, integrations (APIs), databases, and how web applications work.

🏖️ Benefits

• Medical insurance • Dental insurance • Breakfast provided • TotalPass • Transportation allowance • DayOff • Meal allowance