Field Service Manager

Job not on LinkedIn

🕒 September 15

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 16%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aristocrat

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1953

🎮 Gaming

Gaming • Entertainment • Technology

Aristocrat is a global entertainment and gaming content creation company that specializes in delivering industry-leading casino games, mobile games, and online real money games. Headquartered in Sydney, Australia, Aristocrat operates across multiple segments including regulated land-based gaming, mobile games publishing, and regulated online Real Money Gaming. The company is driven by technology, creativity, and innovation, striving to bring joy to life through gaming while maintaining a strong focus on responsible gameplay and sustainability. Aristocrat serves millions of players worldwide, employing over 8,500 people united by a shared mission and values.

📋 Description

• Manage customer expectations and relationships • Conduct customer meetings to gather feedback and address concerns • Coordinate service contracts and ensure adherence to terms • Identify and resolve service delivery issues promptly • Lead and mentor a team of Field Service personnel • Conduct team meetings and provide technical updates • Perform venue, car, and tool audits to maintain standards • Manage employee training, rosters, and leave in alignment with company policies • Ensure compliance with WH&S regulations • Examine data and manage dashboards to observe performance • Handle customer calls and fault resolutions • Manage parts inventory and ensure accurate utilization • Coordinate P&L management, including overtime and contract revenue • Ensure all SLAs are met to verify customer satisfaction

🎯 Requirements

• Strong computer skills and basic knowledge of P&L requirements • Proven ability to manage and maintain cross-functional relationships • Strong customer orientation with the ability to rapidly recognize areas of concern • Prior experience in managing a team and leading service delivery • Excellent problem-solving skills and attention to detail • Ability to examine data and produce insightful reports • Strong communication abilities and the capacity to guide through example • Experience in the gaming industry or a related field is a plus

🏖️ Benefits

• Robust benefits • Global career opportunities • Annual bonuses and incentives (depending on role and location) • Health and wellbeing benefits (depending on role and location) • Paid time off (depending on role and location) • Retirement plans (depending on role and location) • Insurance coverage (depending on role and location) • Other local or statutory benefits (depending on role and location)

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