Field Service Technician

Job not on LinkedIn

🔥 0 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aristocrat

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1953

🎮 Gaming

Gaming • Entertainment • Technology

Aristocrat is a global entertainment and gaming content creation company that specializes in delivering industry-leading casino games, mobile games, and online real money games. Headquartered in Sydney, Australia, Aristocrat operates across multiple segments including regulated land-based gaming, mobile games publishing, and regulated online Real Money Gaming. The company is driven by technology, creativity, and innovation, striving to bring joy to life through gaming while maintaining a strong focus on responsible gameplay and sustainability. Aristocrat serves millions of players worldwide, employing over 8,500 people united by a shared mission and values.

📋 Description

• Perform scheduled tasks, preventative maintenance, break/fix repairs, and system diagnostics on-site • Complete equipment installations, removals, upgrades, modifications, and game changes at customer sites, including during non-operational hours • Investigate and resolve complex system faults and perform necessary repairs • Respond promptly and professionally to service calls while meeting customer expectations and SLA requirements • Collaborate with venue staff to maintain customer satisfaction • Capture and report all activities using Aristocrat’s field service management tools • Enter service data in real time and maintain 100% accuracy of service records, tasks, and inventory • Record part usage and complete returns according to ATA’s SLA and compliance standards • Assist with internal service reporting and departmental requests • Comply with Company and venue WHS policies, procedures, and regulations • Follow accident, incident, and near-miss processes and conduct investigations as required • Ensure activities meet Company, legislative, and regulatory compliance requirements

🎯 Requirements

• Valid Australian driver’s licence • Ability to acquire and maintain relevant state/territory gaming licences; support provided by Aristocrat • Proven problem-solving, troubleshooting, and fault-finding capabilities • Strong communication skills and a customer service approach • Self-motivated and able to work independently across multiple customer sites • Good organizational skills with the ability to manage time, tasks, and service schedules • Proficiency in using mobile devices and field service applications for reporting • Flexibility to work weekends and public holidays as needed • Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools • Able to confidently step up onto a safety step and perform tasks in different physical settings • Comfortable driving for extended periods and standing for most of the workday • Able to comfortably bend, squat, and perform tasks at ground level if necessary • Able to comfortably raise arms overhead and work at shoulder level if needed • Subject to mandatory background screening and regulatory approvals • May be required to complete a criminal background check and submit fingerprints • Must be authorized to work in Australia without current or future visa sponsorship • Preferred experience in a technical field service role, gaming industry, or electronics/mechanical repair • Preferred familiarity with diagnostic tools, maintenance scheduling, service coordination, WHS systems, compliance environments, or regulated industries

🏖️ Benefits

• Competitive salary • Global career opportunities • Encouraging, inclusive, and safety-first culture • Work with brand new gaming technology and industry leaders • Robust benefits package • Employee development and career pathways • Equal employment opportunities • Application assistance or accommodation support