Field Service Technician

Job not on LinkedIn

🔥 53 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aristocrat

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1953

🎮 Gaming

Gaming • Entertainment • Technology

Aristocrat is a global entertainment and gaming content creation company that specializes in delivering industry-leading casino games, mobile games, and online real money games. Headquartered in Sydney, Australia, Aristocrat operates across multiple segments including regulated land-based gaming, mobile games publishing, and regulated online Real Money Gaming. The company is driven by technology, creativity, and innovation, striving to bring joy to life through gaming while maintaining a strong focus on responsible gameplay and sustainability. Aristocrat serves millions of players worldwide, employing over 8,500 people united by a shared mission and values.

📋 Description

• Perform scheduled tasks, preventative maintenance, break/fix repairs, and system diagnostics on-site • Install, remove, upgrade, modify, and change games on gaming equipment at customer sites • Investigate and resolve sophisticated system faults and perform necessary repairs • Respond promptly and professionally to service calls to meet customer expectations and SLA requirements • Collaborate with venue staff and maintain customer happiness • Collect and report activities using Aristocrat’s field service management tools • Enter real-time data and maintain 100% accuracy of service records, tasks, and inventory • Record part usage and complete returns according to ATA’s SLA and compliance standards • Assist with internal service reporting and departmental requests • Follow Company and venue WHS policies, procedures, and regulations • Prioritize the health, safety, and welfare of employees, visitors, and contractors • Follow accident, incident, and near-miss processes and conduct investigations as required • Ensure activities meet Company and legislative and regulatory compliance requirements

🎯 Requirements

• Valid Australian driver's licence • Entry-level candidates accepted, with opportunities for career progression • Ability to acquire and maintain relevant state/territory gaming licences; support provided by Aristocrat • Excellent problem-solving, troubleshooting, and fault-finding capabilities • Strong communication skills and a customer-service approach • Self-motivated and able to work independently across multiple customer sites • Good organisational skills with the ability to manage time, tasks, and service schedules • Proficient in using mobile devices and field service applications for reporting • Flexibility to work weekends and public holidays as needed • Able to lift/move up to 25kg safely using accurate manual handling techniques and tools • Able to comfortably step up onto a safety step and work in variable physical environments • Comfortable standing for extended periods and aiming for most of the workday • Capable of bending, squatting, and working at ground level when necessary • Capable of raising arms overhead and performing tasks at shoulder level when necessary

🏖️ Benefits

• Annual bonuses and incentives may be available depending on role and location • Health and wellbeing benefits may be available depending on role and location • Paid time off may be available depending on role and location • Retirement plans may be available depending on role and location • Insurance coverage may be available depending on role and location • Other local or statutory benefits may be available depending on role and location • Support provided by Aristocrat to acquire and maintain relevant state/territory gaming licences

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