Senior Service Manager

Job not on LinkedIn

🔥 14 hours ago

🇦🇺 Australia – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aristocrat

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1953

🎮 Gaming

Gaming • Entertainment • Technology

Aristocrat is a global entertainment and gaming content creation company that specializes in delivering industry-leading casino games, mobile games, and online real money games. Headquartered in Sydney, Australia, Aristocrat operates across multiple segments including regulated land-based gaming, mobile games publishing, and regulated online Real Money Gaming. The company is driven by technology, creativity, and innovation, striving to bring joy to life through gaming while maintaining a strong focus on responsible gameplay and sustainability. Aristocrat serves millions of players worldwide, employing over 8,500 people united by a shared mission and values.

📋 Description

• Lead the overall operational performance of the assigned region, ensuring customer commitments, service levels, and operational targets are achieved • Provide direct leadership to the assigned Field Service Manager team and ensure accountability for customer relationships, operational success, financial performance, and direction • Provide guidance, coaching, mentoring, and performance management for Field Service Managers • Manage executive customer relationships and serve as the primary senior contact for major partner issues • Conduct customer business reviews, performance meetings, and planning sessions • Own regional service contract performance and ensure contractual obligations and service level agreements are achieved • Improve contract profitability through pricing, operational efficiency, and scope optimization • Partner with Sales on customer retention, contract renewals, and new business opportunities • Review regional financial performance, including revenue, margin, overtime, labor utilization, leave, travel, and operating expenses • Lead workforce planning and resource optimization across Field Service Manager teams • Promote collaboration across regions to improve technician utilization and customer responsiveness • Ensure implementation of service policies, procedures, and operating standards • Manage regional safety, compliance, and quality assurance initiatives • Analyze operational dashboards and performance data to identify risks and improvement opportunities • Support major deployments, product launches, and strategic customer initiatives • Formulate succession plans and build leadership potential for Field Service Managers • Build cross-functional relationships across Service, Product, Sales, Digital Transformation, and Support • Champion continuous improvement to improve efficiency, customer experience, and profitability • Represent the Service business in customer forums, leadership meetings, and strategic business initiatives

🎯 Requirements

• Previous experience in a senior management role • Proven track record in leading and developing high-performing teams • Strong financial competence with experience managing budgets and optimizing operational costs • Outstanding customer relationship management skills • Ability to analyze data and make informed decisions to drive performance • Experience in workforce planning and resource optimization • Strong collaboration and cross-functional leadership skills • Dedication to continuous improvement and operational excellence • Experience in safety, regulatory adherence, and quality assurance • Excellent communication and interpersonal skills

🏖️ Benefits

• Annual bonuses and incentives may be available depending on role and location • Health and wellbeing benefits may be available depending on role and location • Paid time off may be available depending on role and location • Retirement plans may be available depending on role and location • Insurance coverage may be available depending on role and location • Other local or statutory benefits may be available depending on role and location • Comprehensive pay and benefits package • Pay-for-performance compensation approach