Customer Engineer

🕒 March 25

🇺🇸 United States – Remote

💵 $160k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Armada

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

🤖 Artificial Intelligence

🏢 Enterprise

💰 $47.3M Series A on 2023-12

Telecommunications • Artificial Intelligence • Enterprise

Armada is a company focused on enhancing connectivity and data management in remote environments through advanced technology solutions. With products such as Connect, Edge, and OpsAI, Armada enables seamless connectivity, robust data infrastructure, and real-world AI applications to address critical challenges in industries like oil and gas, public sector, manufacturing, mining, logistics, and telecommunications. The company leverages partnerships and technology like SpaceX/Starlink to bring digital solutions to over 40 countries. Armada's mission is to bridge the digital divide by offering innovative connectivity and compute solutions tailored for the most challenging environments.

📋 Description

• Bring a high-ownership, self-starting mindset with a willingness to fill gaps, solve problems, and support the team. Thrive in ambiguity, step up without waiting for direction, and contribute beyond your role to drive shared success. • Provide expert technical guidance to customers and sales peers regarding Armada’s AI Factory products and services including Modular Data Centers & GPU based systems from partners such as Nvidia. Understand client challenges and propose appropriate solutions to meet their needs. • Lead technical demonstrations, proof-of-concepts, and workshops to showcase features, functionalities, and benefits of the company’s offerings. Tailor demonstrations and execute workshops to address specific client challenges. • Collaborate cross-functional to support sales, including customer engagements, technical scoping, and proposal development. Influence and align internal teams to drive solution strategy, resource prioritization, and successful business outcomes. • Cultivate strong relationships with key client stakeholders, including technical decision makers and influencers. Serve as a trusted advisor through thought leadership, understanding their challenges, and providing tailored solutions based on technical business needs. • Stay ahead of industry trends, competitive developments, and emerging technologies. Leverage market awareness to identify opportunities for product innovation and differentiation. • Enhance field team understanding of technical concepts, product features, and selling strategies. Provide ongoing support and enablement of resources to empower sales representatives in their client interactions.

🎯 Requirements

• Bachelor's degree in computer science, Engineering, or related field or equivalent demonstrable work experience; advanced engineering based degrees are a plus. • 5+ years proven experience in pre-sales, sales engineering, or solution architecture role supporting technical products. • Understanding of computing, networking and storage hardware fundamentals particularly including AI/GPU based systems such as Nvidia DGX, HGX, MGX, and similar systems. • Working understanding and experience with common data center supporting systems such as mechanical, electrical, plumbing, cooling and racking; experience with Modular or mobile data centers a plus. • Familiarity with cloud platforms, virtualization or containerization technologies, and modern enterprise infrastructure. • Proficiency in at least one core technical domain such as AI/ML infrastructure, connected devices, or data center systems (see Technical Focus Areas below). • Working knowledge of cloud platforms, modern networking concepts, and containerization or virtualization technologies. • Excellent communication and presentation skills, with the ability to engage and influence both technical and non-technical audiences. • Strong problem-solving mindset with the ability to navigate ambiguity and drive clarity. • Self-starter who thrives in dynamic environments and effectively manages multiple priorities. • Must be willing and able to travel, including potential international travel, as business needs to dictate.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities