Senior Forward Deploy Engineer

🕒 April 2

🇺🇸 United States – Remote

💵 $188k - $235k / year

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

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Armada

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

🤖 Artificial Intelligence

🏢 Enterprise

💰 $47.3M Series A on 2023-12

Telecommunications • Artificial Intelligence • Enterprise

Armada is a company focused on enhancing connectivity and data management in remote environments through advanced technology solutions. With products such as Connect, Edge, and OpsAI, Armada enables seamless connectivity, robust data infrastructure, and real-world AI applications to address critical challenges in industries like oil and gas, public sector, manufacturing, mining, logistics, and telecommunications. The company leverages partnerships and technology like SpaceX/Starlink to bring digital solutions to over 40 countries. Armada's mission is to bridge the digital divide by offering innovative connectivity and compute solutions tailored for the most challenging environments.

📋 Description

• Lead end-to-end deployment of Armada platforms including Atlas, Galleon with AEP, and Leviathan AI Factory integrated with Bridge GPUaaS • Execute deployments across the United States and Canada, including multi-site and hybrid environments • Own infrastructure bring-up, platform configuration, and production readiness validation • Make real-time technical decisions across hardware, networking, Kubernetes, storage, and GPU layers • Partners with clients to integrate Galleon infrastructure into end-to-end solutions and existing IT ecosystems • Conduct field surveys to facilitate frictionless Galleon deployments • Serve as the primary technical point of contact (L1) for assigned North American customers post go-live • Own the technical success plan, adoption milestones, and operational maturity roadmap • Build trusted, long-term relationships with account executives, customer engineering, HW and SW engineering, Product team, as well as data & AI teams • Lead technical governance discussions, roadmap planning, and platform optimization conversations and collaborates with AEs to deliver QBRs • Acts as primary contact during escalations • Build, maintain, and actively drive Joint Success Plans (JSPs) for each assigned customer • Align deployment milestones, platform adoption, and operational maturity to customer business objectives • Use the Joint Success Plan as the primary framework for prioritization, execution, risk management, and value tracking • Regularly review progress against success plans with customer stakeholders and Armada leadership • Ensure JSPs inform deployment sequencing, adoption strategy, roadmap discussions, and expansion planning • Surface risks, dependencies, and blockers early and drive resolution with clear ownership • Reduce time-to-try and time-to-value by unblocking workloads and accelerating early production wins • Drive platform adoption across new workloads, business units, and sites • Identify expansion opportunities including additional Galleon deployments and Leviathan AI Factory capacity through Bridge GPUaaS • Drive improved operational efficiency by integrating workloads into the Marketplace for easier deployment • Ensure customer environments remain stable, secure, and production-ready • Proactively identify scaling risks, architectural gaps, and technical debt • Coordinate with Product, Engineering, and Support teams to resolve issues efficiently • Operate confidently within US and Canadian data residency, privacy, and security expectations • Support customer security reviews, audits, and governance processes • Balance global delivery standards with regional regulatory and customer requirements • Maintain disciplined access control, documentation, and operational hygiene • Act as a senior technical presence for North American customers, setting the bar for execution and customer engagement • Mentor junior FDEs, TAMs, and delivery engineers as the region scales • Contribute to deployment standards, runbooks, and repeatable best practices • Partner closely with the Sr. Director of Customer Success & Delivery, Americas on priorities and escalations • Work with Sales on expansion planning while maintaining a trusted post-sale posture • Provide structured feedback to Product and Engineering teams based on real customer usage

🎯 Requirements

• 8+ years of experience in infrastructure, platform engineering, SRE, forward-deployed engineering, or technical account roles • Proven ability to own both hands-on delivery and long-term customer technical relationships • Deep technical expertise across Linux, networking, Kubernetes, storage, and GPU-accelerated compute • Strong troubleshooting skills in live, production environments • Experience supporting large enterprise or public sector customers in the US and Canada • Willingness to travel across North America as required • Clear, confident communication style suited for executive and senior engineering audiences.

🏖️ Benefits

• Medical, dental, and vision (subsidized cost) • Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA) • Retirement plan options, including 401(k) and Roth 401(k) • Unlimited paid time off (PTO) • 15 paid company holidays per year