Enterprise Client Success Manager

🕒 May 4

🇺🇸 United States – Remote

💵 $150k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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Array

WebsiteLinkedInAll Job Openings

51 - 200 employees

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. Our suite of private label offerings helps our partners drive revenue, increase engagement, and empower millions of consumers to achieve their financial goals.

📋 Description

• Manage and grow a portfolio of enterprise-scale accounts, building executive-level relationships, understanding business challenges, and delivering tailored strategies that align Array’s solutions to client goals • Take ownership of your clients throughout all phases of their relationship with Array, including deployment, launch, ongoing optimization, and ultimately expansion and renewal • Proactively problem-solve for your clients by resolving or anticipating issues • Identify, pursue, and lead complex growth opportunities based on strong previous performance and client relationships, including expansion into additional Array products • Drive product roadmap decisions that will deliver ROI for both the customer and Array • Work cross-functionally with Product, Marketing, and Deployment teams to develop and deliver customized solutions that align with each client's growth goals • Maintain an in-depth understanding of industry trends, regulatory changes, and market dynamics, positioning Array as a knowledgeable and trusted partner • Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

🎯 Requirements

• 7+ years of experience in B2B2C/B2B Client Success roles, owning a book of strategic accounts ($10M+ ARR) and being responsible for client health, retention and revenue growth • A proven track record of managing and expanding high-impact, strategic relationships • Exceptional interpersonal skills with a track record of growing and retaining and growing accounts via excellent client service • An entrepreneurial mindset and a willingness to take ownership of the success of your accounts • Knowledge of the financial industry and a passion for understanding the unique growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations is a plus! • A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

🏖️ Benefits

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents • Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend • 100% 401k match up to 4% with immediate vesting • Generous and competitive parental leave for all parents • $1,000 desk setup subsidy to set-up your unique remote office • $100/month to subsidize wifi/cell phone expenses • Summer Fridays (half-day Fridays) typically from late May to the end of August • AnniversArray kits for work anniversaries