Partner Success Manager

🕒 May 4

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Payabli

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💳 Fintech

☁️ SaaS

🤝 B2B

🔥 Funding within the last year

💰 $36M Series B - Payabli on 2025-06

Fintech • SaaS • B2B

Payabli is a next-generation payments infrastructure company that enables software platforms to embed, manage, and monetize payments. It offers a full suite of capabilities — Pay In (payment acceptance and merchant onboarding), Pay Out (payables and payouts to vendors/partners), and Pay Ops (operations, risk, billing, and reporting) — delivered via APIs, embeddable components, and white-glove advisory services. Payabli targets SaaS companies, financial institutions, tech-enabled services, and enterprise merchants, and is a registered payment facilitator/ISO offering compliant, scalable payments solutions and developer-friendly integration tools.

📋 Description

• Own the post-integration experience for a portfolio of partner accounts, serving as their primary point of contact and trusted advisor • Build deep, consultative relationships with key stakeholders including executives, product leaders, and technical teams • Develop customized success plans that align partner business objectives with Payabli's capabilities and roadmap • Act as the voice of the partner internally, ensuring their needs are understood and prioritized across Product, Engineering, Sales, and Operations teams • Drive platform adoption by coordinating training, feature rollouts, and strategic touchpoints tailored to each partner's needs • Conduct regular business reviews to assess performance, review key metrics, and identify optimization opportunities • Proactively monitor partner health indicators and intervene early to address concerns or remove blockers • Educate partners on industry best practices, compliance requirements, and emerging payment trends relevant to their vertical • Identify and execute expansion opportunities including upsells, cross-sells, and new use cases that align with partner goals • Ensure high retention rates by delivering measurable outcomes, maintaining partner satisfaction, and mitigating churn risk • Develop and execute strategies to increase transaction volume, merchant acquisition, and revenue generation for partners • Collaborate with Sales to support contract renewals and identify opportunities for deeper partnership engagement • Own issue resolution from intake through resolution, coordinating with Support, Engineering, and Operations as needed • Manage escalations with urgency and transparency, keeping partners informed throughout the resolution process • Synthesize partner feedback and pain points to inform product roadmap decisions and service improvements • Track and analyze key performance indicators including partner health scores, processing volumes, approval rates, and merchant concentration • Provide regular reporting to partners and internal stakeholders on account performance, risks, and opportunities • Use data insights to make strategic recommendations and drive continuous improvement in partner outcomes • Maintain accurate records in CRM systems to ensure visibility and collaboration across teams

🎯 Requirements

• 3-5+ years of experience in Client Success, Account Management, or Strategic Partnership roles, preferably in payments, fintech, or SaaS • Proven track record of managing high-value accounts with measurable retention and growth outcomes • Strong understanding of payment processing fundamentals, merchant services, and fintech ecosystems • Exceptional relationship-building skills with the ability to influence and collaborate with executive-level stakeholders • Outstanding communication skills—both written and verbal—with the ability to simplify complex technical concepts • Strong analytical and problem-solving abilities with a data-driven approach to decision-making • Proficiency with CRM platforms, customer success tools, Excel, and business intelligence software • Self-starter mentality with the ability to work independently, manage competing priorities, and thrive in a fast-paced environment

🏖️ Benefits

• Competitive base salary with strong performance-based upside potential • Stock options with the potential to unlock more equity as we grow • Flexible PTO • Comprehensive medical, dental, and vision insurance • 401K with company match, HSA, and pre-tax savings programs • Monthly education fund to invest in your professional development and passion goals • Fully remote work environment with a collaborative, supportive team culture