Functional and Process Improvement Lead

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⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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Artemis ARC

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

Healthcare • Staffing • Business Transformation

Artemis ARC is a mission-driven organization that specializes in health care solutions, communications, marketing, and business transformation. They blend traditional consulting techniques with advanced technology and data science to improve health care systems and outcomes. With a focus on staffing and recruitment in the health sector, Artemis ARC aims to enhance quality of care and access to resources for a better patient experience.

📋 Description

• Conduct functional assessments of current-state functions, roles, responsibilities, and workflows to identify process improvement opportunities and capability gaps across SCPO programs, projects, and initiatives • Facilitate process mapping and discovery sessions, evaluate administrative, business, and operational workflows, develop recommendations to eliminate inefficiencies, reduce redundancy, and improve alignment between operational requirements and mission objectives • Partner closely with SCPO program leads, clinical service line owners, and cross-functional stakeholders to translate improvement opportunities into actionable, sustainable solutions • Develop and maintain process documentation, policies, standard operating procedures (SOPs), templates, and standard work that supports continuous quality improvement across SCPO's specialty care programs and enterprise initiatives • Leverage Microsoft SharePoint and Power Platform tools (Power Automate, Power Apps, Power BI) to help design digital trackers, automated workflows, and performance dashboards that improve data quality, visibility, and decision making • Support the development of centralized SharePoint workspaces and knowledge repositories, promote adoption of standardized practices across teams, and prepare briefings, presentations, and program artifacts that communicate process improvement findings and recommendations to Government leadership

🎯 Requirements

• Bachelor's degree in Business, Public Administration, Public Health, Healthcare Administration, or related field • 4+ years of experience supporting process improvement, business process reengineering, operations management, or program analysis, preferably in a federal agency or healthcare setting • Experience conducting functional assessments, process/workflow mapping, current versus future state analyses, and developing improvement recommendations, templates, tools, and standard work in support of continuous quality improvement • Proficiency in Microsoft Office Suite, SharePoint, and Power Platform applications • Strong analytical, organizational, and communication skills, with the ability to work independently and across a wide variety of technical and non-technical teams • Experience supporting VA/VHA and/or other federal health agencies • Experience analyzing and redesigning administrative, business, and operations management processes to increase efficiency and standardization, leveraging SharePoint, Power Automate, and Power BI to develop automated workflows, digital trackers, and performance dashboards • Experience developing centralized SharePoint workspaces and knowledge repositories, standardizing practices and promoting best practices across teams • Lean Six Sigma Green/Black Belt or other project or change management certification strongly preferred