Staff Demo Engineer

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🕒 May 28

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ASAPP

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

ASAPP is a company focused on enhancing contact center operations through the implementation of advanced generative AI technology. Their solutions include the GenerativeAgent™, which automates complex interactions and boosts productivity by providing real-time assistance to support agents. ASAPP offers tools for speech analytics, self-service insights, and quality management, aiming to improve customer service efficiency while reducing agent turnover. By leveraging artificial intelligence, ASAPP aims to transform customer experiences and agent empowerment in some of the world's largest contact centers, providing seamless integrations and scalable support that mimics top-tier human agents.

📋 Description

• Build the demo platform • Maintain demo environments on CXP: pre-configured GenerativeAgents, mock contact-center backends, simulated CRM and billing systems, and the front-ends that show them off. • Customize demos by industry (telco, financial services, travel, retail, healthcare) with realistic data and workflows. • Own the reusable scaffolding (shared components, seed data, mock services, deployment scripts) so Solution Engineers can stand up tailored demos in hours. • Build proof-of-concept integrations with Solution Engineers against a prospect's stack (Salesforce, ServiceNow, Genesys, Twilio, custom APIs). • Turn vague customer requirements into working prototypes that show feasibility without becoming production code. • Join customer engagements as needed and explain your work clearly to both technical and business audiences. • Use Claude Code, the Anthropic API, and MCP to ship faster than feels reasonable. • Build internal MCP servers so demo agents can call into mock systems and prospect environments. • Establish patterns, prompts, tool-use recipes, and eval setups across Solution Engineering. • Mentor junior Demo Engineers on prototyping, AI-assisted development, and customer communication. • Pair on hard problems, review code, and unblock the team. • Help hire future Demo Engineers and partner with Sales leadership on go-to-market alignment.

🎯 Requirements

• About ten years of software development experience, with a record of shipping end to end. • About four of those years in an engineering role supporting marketing or sales (Demo Engineer, Sales Engineer, Solution Engineer, Technical Marketing Engineer, or equivalent). • Comfort across the stack: a credible front-end (React or similar) and back-end (Python, PHP, Node.js). • Hands-on use of Claude Code or a similar agentic coding tool, with direct experience using the Anthropic API and building or extending MCP servers. • Twilio or Genesys Studio fluency, or similar. • Strong product instincts: you know when “good enough to demo” is the right bar. • Experience mentoring junior engineers. • Excellent communication in customer-facing settings (deep-dives, walkthroughs, executive briefings), in fluent professional English. • Based in Bengaluru or Chennai.

🏖️ Benefits

• Competitive compensation • Stock options • ICICI Lombard General Insurance LTD • Onsite lunch & dinner stipend • Connectivity (mobile phone & internet) stipend • Wellness perks • Mac equipment • Learning & development stipend • Parental leave, including 6 weeks paternity leave