Sales Operations Manager

Job not on LinkedIn

November 10

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $98k - $138k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Sales Operations

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ASC Engineered Solutions

WebsiteLinkedInAll Job Openings

Manufacturing • Energy • Construction

ASC Engineered Solutions is a provider of innovative engineered solutions, specializing in pipe joining systems, fire protection, and flow control products for various applications including mechanical and plumbing systems. Their services cater to a wide range of industries such as commercial, industrial, and residential, offering comprehensive solutions for data centers, oil and gas, mining, energy and power, food and beverage, as well as water and wastewater systems. ASC also provides advanced digital tools like ASC ConnectED™ to streamline product selection and project management.

1001 - 5000 employees

Founded 1850

⚡ Energy

📋 Description

• Primary communication conduit between operations and customers regarding shipping dates, and supply issues. • Aligning customer program expectations including lead times and service levels with operational capabilities, ensuring compliance, and working cross-functionality to address gaps. • Partner with sales to increase selling time and streamline operational tasks. • Track and report on the status of large, complex orders with high SKU counts. • Support continuous improvement initiatives in communication and escalation processes. • Maintain accurate documentation of customer interactions and resolutions. • **Impact & Value** • Improves customer satisfaction and retention through timely, clear communication. • Provide structured feedback to operations based on customer expectations. • Strengthens alignment between commercial and operations teams. • Collaborate cross-functionally with Sales, Operations, Channel, and IT to ensure alignment to strategic objectives. • Track all program effectiveness and recommend changes and improvements.

🎯 Requirements

• Bachelor's degree in supply chain management, business, mathematics, statistics, or a related field. • 3+ Years Experience in demand planning, supply chain management, or a similar role. • Experience using data to solve problems and implement solutions with large National Distributors. • Proficient in using Microsoft Excel, data visualization tools, and other relevant software applications and planning systems. • Strong analytical skills with an understanding of financial metrics and analytic tools such as PowerBI and Snowflake. • Customer-focused, can-do mindset with a passion for problem-solving and commitment to continuous improvement. • Strong leadership abilities with experience working cross-functionally with Sales, Operations, Supply Chain & Customer Service • Experience navigating complex businesses, large product portfolios & high SKU count while exercising attention to detail. • Strong Ability to drive inferences. • Professional, proactive, and solution-oriented communication style. High sense of urgency and personal accountability. • Ability to balance customer advocacy with company priorities. • Willingness To Travel Up To 10%

🏖️ Benefits

• Job Benefits