Business Operations Analyst – Behavioral Health

🔥 2 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

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Ascension Recovery Services

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51 - 200 employees

Ascension Recovery Services is a national leader in the behavioral health consulting, management, and program development field. Our company assists hospitals, health systems, behavioral health centers, universities and city and state governments, including departments of health and human services, develop comprehensive and fully integrated substance use disorder (SUD) and mental health (MH) treatment programs including some of the following program components: residential and inpatient treatment, medically-managed withdrawal management and stabilization (detox), partial hospitalization programming (PHP), intensive outpatient programming (IOP), recovery residences, medication-assisted treatment (MAT), recovery residences, job training and reintegration, community engagement and outreach, prevention and harm reduction, and peer recovery coach networks. We design programs for our clients to provide innovative, high-quality clinical care based on a sustainable business model.

📋 Description

• Monitor and analyze key performance indicators across all facilities and business units. • Track and report on: Average Daily Census (ADC), Admissions and conversion rates, Referral pipeline performance, Length of Stay (LOS), AMA discharge rates, Completion rates, Labor efficiency, Revenue and profitability metrics. • Identify underperforming facilities and partner with leadership on corrective action plans. • Develop and maintain enterprise dashboards and performance reporting tools. • Support a culture of accountability through transparent reporting and operational review processes. • Analyze operational and financial performance to identify opportunities for increased efficiency and profitability. • Evaluate payer mix strategies and reimbursement opportunities. • Support forecasting, budgeting, and financial modeling efforts. • Analyze program profitability across detox, residential, PHP, IOP, outpatient, and ancillary services. • Partner with Finance and Operations to improve EBITDA performance and operational scalability. • Meet with facility and corporate leaders to discuss operational challenges, trends, and opportunities. • Analyze admissions performance and referral source effectiveness across all locations. • Evaluate: Cost per admission, Referral source ROI, Conversion rates, CRM utilization, Outreach and business development effectiveness. • Identify opportunities to improve admissions workflows and increase conversion rates. • Partner with Marketing, Admissions, and Business Development teams to scale successful growth strategies. • Collaborate with clinical leadership to improve: Retention rates, Completion rates, AMA discharge reduction, Continuity of care outcomes. • Translate outcome data into actionable operational recommendations. • Support value-based care initiatives and payer partnership strategies. • Develop and oversee executive dashboards and reporting infrastructure. • Ensure alignment between: EHR platforms, Billing systems, CRM platforms, Operational reporting tools. • Identify opportunities for automation and reporting efficiencies. • Establish and maintain a single source of truth for enterprise performance metrics. • Support implementation and optimization of operational systems and reporting processes. • Support strategic growth initiatives, including: De novo facility launches, Acquisitions and integrations, New service line development, Market expansion opportunities. • Conduct market assessments, feasibility studies, and competitive analyses. • Develop financial models, pro formas, and business cases. • Support acquisition due diligence and integration activities. • Monitor newly launched or acquired facilities to ensure achievement of operational and financial benchmarks. • Serve as a trusted advisor to executive leadership, facility leaders, and client organizations. • Present findings and recommendations to leadership teams and stakeholders. • Translate complex operational and financial data into actionable insights. • Support strategic planning initiatives and special projects. • Collaborate across departments to ensure successful execution of enterprise initiatives.

🎯 Requirements

• Bachelor's degree in Business Administration, Finance, Healthcare Administration, Public Health, Economics, Data Analytics, or related field. • Minimum of five (5) years of experience in business analysis, consulting, healthcare operations, strategic planning, finance, or related disciplines. • Strong analytical, financial modeling, and problem-solving skills. • Advanced proficiency in Microsoft Excel, PowerPoint, and business reporting tools. • Experience supporting multi-site organizations or healthcare operations. • Exceptional communication, presentation, and stakeholder management skills. • Ability to manage multiple priorities in a fast-paced environment. • Preferred Qualifications • Experience in behavioral health, substance use disorder treatment, mental health services, or healthcare operations. • Experience in healthcare consulting, management consulting, private equity-backed healthcare organizations, or multi-site healthcare environments. • Familiarity with EHR systems, healthcare billing systems, CRM platforms, and operational reporting tools. • MBA, MHA, MPH, or related advanced degree. • Experience supporting acquisitions, integrations, de novo development, or growth strategy initiatives. • Experience implementing or optimizing business systems and operational workflows. • Ability to research and interpret federal, state, accreditation, licensing, and regulatory requirements. • Leadership experience with the ability to support future team growth and development.

🏖️ Benefits

• ICHRA Health Benefit with premium reimbursement • Dental & Vision Insurance • Employer-Paid Life Insurance • Supplemental Insurance Options • 401(k) Retirement Plan • Paid Time Off (PTO) and Paid Holidays • Employee Assistance Program (EAP) • Professional Development Opportunities • Career Growth & Advancement • Collaborative Leadership Team • Opportunity to Impact a Growing National Organization