Mid-Market Customer Success Manager

🕒 May 14

🇮🇪 Ireland – Remote

💵 €45k - €105k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤝 B2B

👥 HR Tech

Consulting • B2B • HR Tech

Ashby is a software development company that specializes in providing hiring solutions for high-growth companies. Their platform enables teams of all sizes to manage an efficient and effective hiring process, helping organizations achieve their ambitious growth targets. Notable clients include Opendoor, Figma, Notion, Deel, and Modern Treasury.

📋 Description

• Implement, train, and support adoption of Ashby with customers across EMEA • Manage four- to eight-week customer implementations • Deliver value throughout the customer journey • Manage a book of approximately 60 mid-market customers • Develop relationships with a broad range of customer stakeholders • Drive product adoption and retention • Become a product and domain expert to enable customers to use Ashby effectively • Tailor training and product walkthroughs to customers’ specific challenges • Serve as the voice of the customer to internal stakeholders • Collaborate with Sales, Marketing, Product, and Operations • Support renewals while focusing on adoption and engagement as leading indicators • Craft repeatable processes that enable go-to-market scalability • Maintain real-time CRM updates and send timely follow-up communications • Navigate technical details, advanced configurations, and data workflows • Teach users how to use complex reports and workflows • Project-manage workflow changes, including offer approval processes • Use data to improve customer success work

🎯 Requirements

• At least two years of customer success experience in B2B SaaS • Experience supporting implementation and adoption of complex technologies • Experience managing four- to eight-week implementations • Experience managing a book of approximately 60 mid-market customers exceeding $1.5M in total ARR • Experience developing relationships across a broad set of stakeholders • Experience driving adoption and retention • Experience working cross-functionally with Sales, Marketing, Product, and Operations • Experience becoming a product and industry expert in a customer success role • Experience creating tailored training and product walkthroughs • Experience working with technically complex products • Strong curiosity about technical details and how things work • Clear communication and ability to explain complex concepts simply • Strong listening and customer advocacy skills • Ability to prioritize across a large, varied customer book • Ability to navigate advanced configurations and data workflows • Teaching ability for both technical and non-technical users • Ability to craft repeatable, scalable processes • Detail orientation and timely follow-up • Ability to use tools and technology effectively • Data-driven approach to improving work • Recruiting experience as a recruiter, hiring manager, or interviewer is helpful but not required • Must have hands-on customer success experience with SaaS products and CS fundamentals

🏖️ Benefits

• 10-year exercise window for stock options • Unlimited PTO • Twelve weeks of fully paid family leave • Generous equipment, software, and office furniture budget • $100/month education budget • More expensive educational items, such as conferences, covered with manager approval • High-quality work environment with emphasis on doing things the right way and avoiding quick hacks