Strategic Customer Success Manager

🕒 June 17

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤝 B2B

👥 HR Tech

Consulting • B2B • HR Tech

Ashby is a software development company that specializes in providing hiring solutions for high-growth companies. Their platform enables teams of all sizes to manage an efficient and effective hiring process, helping organizations achieve their ambitious growth targets. Notable clients include Opendoor, Figma, Notion, Deel, and Modern Treasury.

📋 Description

• You'll guide Ashby's biggest customers - focusing on improved product adoption and increased customer health. • Shape how we serve customers ranging from high growth organizations to public companies. • Become a product and domain expert to enable customers to make the best use of Ashby to drive hiring excellence.

🎯 Requirements

• You have a strong track record of customer success experience in B2B SaaS (at least five years), supporting the implementation and adoption of complex technologies through the customer journey. • You’re comfortable managing a book of ~20 strategic customers, exceeding $2m in total ARR. • You have experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations. • You love becoming a product and industry expert. • You’ve worked with technically complex products and show a strong curiosity to explore details and understand how things work. • Must have at least 5 years of CSM experience at a company that sells a SaaS product.

🏖️ Benefits

• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. • Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅 • Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise. • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! • $100/month education budget with more expensive items (like conferences) covered with manager approval. • If you’re in the US, we offer top-tier health insurance for you and your dependents, with 100% of premiums covered by Ashby. We also offer a 3% 401k match.