Implementation Manager

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Aspire

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

💳 Fintech

🤝 B2B

🏦 Banking

💰 $100M Series C - Aspire on 2023-02

Fintech • B2B • Banking

Aspire is a fintech company that provides a finance stack for global businesses. It offers multi-currency business accounts, corporate smart cards, FX and global payments, expense and budget management, accounts receivable/payable tools, payroll and employer-of-record/contractor services, and API/integrations for automation. Aspire markets to startups, SMEs and mid-sized companies and emphasizes B2B features like relationship managers, accounting integrations, cashback/perks, and a Launchpad for incorporations. The company advertises trusted-by figures, regulatory status under the Payment Services Act exemption for account issuance, domestic money transfer and e‑money issuance, and positions itself as an alternative to banks and other fintechs.

📋 Description

• Manage a portfolio of multiple projects at a time. • This includes overseeing project deliverables and proactively identifying risks • Own the project management and successful execution of client implementations • Serve as the primary project escalation point of contact • Ensure alignment across all teams, internal and external • Build, maintain, and track project timelines in order to deliver on-time, in-scope, and under-budget deployments • Collaborate with Sales, Engineering, Support, and Customers Success Managers to ensure a smooth and successful customer experience from kick-off to go-live • Contribute to our scale efforts by improving our project management and delivery operations processes and contributing to our best practices • Operate independently in a fast-paced, ambiguous environment with minimal oversight • Contribute to the growth of our partner ecosystem by enabling, supporting, and co-delivering with implementation partners.

🎯 Requirements

• 3-5+ years in a customer-facing project manager, technical program manager, or management consultant role in the SaaS industry • You can clearly articulate a typical SaaS implementation methodology and have experience in professional services delivery • Experience running complex technical projects, Web Development and UTM Tracking, user acceptance testing, quality assurance and software release processes • You are a persuasive, results-driven customer influencer with outstanding interpersonal skills • You’re an exceptional verbal and written communicator • You have escalation management skills and are comfortable navigating difficult conversations • You are able to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software • You are a team player who can work effectively in teams of technical and non-technical individuals. • You are skilled at collaborating with diverse teams • You can learn and drive outcomes with minimal supervision • You excel at managing complexity, staying highly organized, and keeping track of details without feeling overwhelmed • You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues.

🏖️ Benefits

• Comprehensive Benefits – Full health, dental, and vision insurance to keep you covered. • Remote Work Flexibility – Thrive in a high-energy, high-performing team—all from the comfort of your home. • 401(k) Plan – Save for your future with our competitive 401(k) retirement savings plan. • Flexible PTO – Recharge and take time off whenever you need with our flexible paid time off policy. • Paid Parental Leave – Four months of fully paid leave for new moms and dads—one of the best policies in the industry. • Ongoing Training & Development – We invest in your growth with customized training, coaching, and career acceleration opportunities—while building clearer, more defined career paths. • End-of-Year Break – We typically close between Christmas and New Year’s to give everyone time to unplug and recharge.