Account Manager – Chamber Management SaaS

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🕒 April 14

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Own the Customer Relationship • - Be the primary point of contact for hundreds of chamber of commerce customers across the US • - Run a disciplined 180-day check-in cadence: every customer hears from you at least twice a year • - Proactively identify at-risk accounts before they churn. Most churn happens because nobody called. You fix that. • - Manage renewals, address concerns, and surface product feedback to the engineering team • - Build genuine relationships with chamber executives, directors, and staff. These are small organizations run by passionate people who want a partner, not a vendor. • Onboard and Train New Customers • - Run demos for prospective chambers and close new business • - Manage the full onboarding process from signed deal to go-live, coordinating with the production and support teams • - Conduct targeted training sessions for customers who are underutilizing the platform • - Rebuild and organize training resources so new chamber staff can self-serve. The current training library is disorganized and a common complaint. • Drive Revenue Growth • - Execute pricing increases across the base, communicating value and handling pushback constructively • - Close inbound leads from referrals, Capterra, Software Advice, and industry word-of-mouth • - Follow up on leads generated by the shared BDR/outbound team • - Target competitor defectors. A top competitor has been aggressively raising prices and cutting support, pushing customers to shop. Position our platform as the alternative. • - Maintain and develop key industry relationships, including referral partners and the chamber of commerce consulting community • Use AI as Your Force Multiplier • - Use AI tools and agents to prepare for customer calls, personalize outreach, and draft communications at volume • - Leverage AI to analyze customer usage patterns and identify accounts that need attention before they tell you • - Build AI-assisted workflows for onboarding documentation, training materials, and follow-up sequences • - You will operate as a team of one on the commercial side. AI is how you punch above your weight.

🎯 Requirements

• 3-8+ years in B2B SaaS in a customer-facing role: account management, customer success, or full-cycle sales • Proven ability to retain and grow an existing book of business, not just close net-new • Experience working with small to mid-sized organizations (chambers, associations, nonprofits, or similar) where relationships matter more than process • Strong phone presence. Chamber executives are not digital-first communicators. You need to be comfortable on the phone for hours a day. • Builder mindset: high ownership, comfort with ambiguity, willingness to do whatever needs doing • Active use of AI tools in your workflow. You will be operating lean and AI is how you scale.