Customer Success Manager

Job not on LinkedIn

🔥 8 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Run end-to-end onboarding for new hotel partners, including setting expectations, training hotel staff, and ensuring full system adoption after launch • Coordinate with integration and support teams to connect Sadie to hotel systems and keep hotels informed • Decide when hotels are ready to go live and raise problems early • Serve as the main contact for hotel operators and managers after go-live • Build working relationships with hotel partners • Monitor account health, call handling, bookings, and staff usage; proactively address issues • Gather, track, and analyze hotel feedback and identify patterns • Present evidence-based product issues to Product and Engineering • Help prioritize product improvements based on hotel and guest experiences • Ensure hotels understand and use relevant Sadie features • Identify upsell opportunities, new integrations, expansions, and referrals within multi-location groups • Work with Sales when accounts are ready to grow • Document and improve customer success playbooks, onboarding steps, health checks, and escalation paths • Improve cross-functional handoffs and develop initiatives and support programs to improve retention and satisfaction

🎯 Requirements

• At least 2 years of experience in customer success, account management, or a hospitality technology role • Experience working the front desk of a hotel, or managing one • Strong organization and ability to run several onboardings alongside a full account list • Empathy for hotel operators and understanding of hotel manager pressures • Strong written and verbal communication, including training non-technical staff and explaining delays plainly • Ability to build relationships, solve problems, and see each problem through to the fix • Comfort managing competing priorities • Ability to work independently and make account decisions without waiting to be told • Daily use of AI tools and ability to check their output • Useful: experience onboarding or implementing software for hotels or restaurants • Useful: experience with property management systems, channel managers, or booking engines • Useful: managing accounts within multi-property hotel groups • Useful: being an early customer success hire and building processes from scratch • Useful: working with voice, telephony, or AI products • Useful: reservations or revenue management experience • Useful: knowledge of the Australian hotel market