Customer Success Executive

🔥 0 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Everway

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

☁️ SaaS

Education • Accessibility • SaaS

Everway is a technology company that specializes in creating innovative tools designed to enhance learning and accessibility in both educational and workplace settings. With a focus on understanding and empowering individuals with diverse learning needs, their products support literacy, math accessibility, and inclusive learning experiences. Formerly known as n2y and Texthelp, Everway aims to break down barriers and promote neuroinclusion, ensuring that everyone has the opportunity to thrive in their educational and professional environments.

📋 Description

• Manage day-to-day relationships with an assigned portfolio of education customers across K–12, Catholic Education Dioceses, TAFE and universities • Support customers through onboarding and implementation, coordinating with customer IT teams and internal colleagues • Deliver onboarding sessions, product training, demonstrations and best-practice guidance • Coordinate proactive customer engagement, including scheduled touchpoints, success reviews, monthly communications and Quarterly Business Reviews • Monitor customer health, adoption and usage through business intelligence platforms including Tableau • Respond to customer enquiries and connect customers with relevant learning resources and product updates • Support retention and renewal activity by preparing customers for renewal and working with Sales and Finance • Identify potential cross-sell and upsell opportunities and share them with the appropriate Business Development Manager • Create and deliver customer webinars, training and enablement materials, newsletters, product updates and success stories • Gather customer feedback and collaborate with Sales, Marketing, Product and Support to improve customer outcomes • Represent Everway at customer meetings, conferences, exhibitions and events, including customer-site visits and travel of up to 20% • Success measured through customer satisfaction, product adoption, retention and renewal performance

🎯 Requirements

• 1+ years of experience in a customer-facing educational technology role, such as customer success, account management or sales • Experience supporting customer onboarding and delivering customer or product training • Experience analysing customer data and identifying trends • Experience building and maintaining effective customer relationships • Able to manage customer activities, follow up appropriately and maintain accurate records • Ability to work independently and take initiative • Communicates clearly and effectively with customers through meetings, customer-facing content, webinars, training and events • Experience in a customer-facing SaaS or subscription-based role within education (desirable) • Experience using CRM systems (desirable) • Experience supporting customer success and engagement activities (desirable) • Experience using business IT tools such as Google Workspace, Microsoft 365, Calendly or Outreach (desirable)

🏖️ Benefits

• Competitive salary with bonus opportunities • Flexible work schedules • Comprehensive health and wellness benefits • Flexible time off plans • Career growth through development programs • Collaborative, innovative culture • Drug-Free Workplace