Operations Manager

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🕒 March 19

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Reporting directly to one of our Investment Partners. • Managing and growing their businesses. • Full ownership and accountability for the business. • Driving operational excellence, organic growth and profitability. • Fostering collaboration across teams to ensure the successful execution of business strategies. • Executing within our operating model based on four pillars: strategy and positioning of the business, operational excellence, growth, and product strategy and technology. • Identifying, defining and executing strategies required to achieve growth plans and operating objectives, with a focus on continuous improvement. • Driving operational efficiency and excellence and enhance scalability across your portfolio of businesses to optimize performance and maximize profitability. • Driving revenue growth by identifying and supporting new opportunities and growth strategies, including cross-selling and penetrating new markets. • Driving initiatives and solving challenges related to sales, customer success and research and development within your portfolio of businesses. • Prioritizing customer satisfaction and retention by ensuring strong solutions, service delivery and customer support within your portfolio companies. • Ensuring your portfolio companies have clear product roadmaps established and executed on, balancing investments in research and development with maintenance to maximize new customer growth while retaining existing customers. • Overseeing the development and execution of comprehensive product strategies aligned with market trends and the business objectives of the companies in your portfolio. • Assuming P&L responsibility and focusing on achieving key financial metrics related to revenue, ROI, EBITDA, customer retention, etc. • Managing capital allocation and ensuring efficient financial management of your portfolio companies, including on a monthly, quarterly and annual basis. • Building, coaching and leading high-performing teams within your portfolio companies. • Cultivating a culture of performance, continuous improvement, collaboration and innovation. • Providing clear direction and motivating teams toward achieving key milestones and delivering measurable results.

🎯 Requirements

• 6+ years’ experience in management consulting and/or experience in a technology or software business. • Bachelor’s degree in business, finance, engineering, economics, or any other relevant field. • Master of Business Administration (MBA) (a strong asset). • Relevant experience as a business operations leader with a commercial, customer centric and continuous improvement mindset. • Experience in one or more of the following areas: sales (customer acquisition, market penetration), customer service (support and professional services), product development (research and development) (an asset). • Financial acumen (P&L management, budget, forecast). • People-centric leader with experience successfully building, leading, developing, and mentoring a high performing team. • Experience mobilizing people toward a common goal. • Strong strategic thinking and analytical skills, with the ability to translate vision into actionable plans and drive results.