Client Success Director

🔥 11 minutes ago

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Aspirion

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Series unknown on 2012-02

Consulting • Logistics • Insurance

Aspirion is a healthcare revenue cycle management company that helps hospitals recover revenue from denied and complex claims. The company deploys AI automation and a proprietary Compass platform, staffed with US-based attorneys, clinicians, and AI engineers, to overturn clinical denials, maximize out-of-network reimbursement, perform zero-balance reviews, and recover payment variances across services such as denials management, AR management, complex claims, motor vehicle accidents, workers' compensation, TRICARE, and out-of-state Medicaid. Aspirion emphasizes measurable recovery impact (over $6 billion captured), increased collections for clients, HITRUST certification, Best in KLAS awards, and partnerships with large health systems.

📋 Description

• Build and manage ongoing professional relationships with clients and stakeholders • Ensure we maintain relationships at multiple levels within the client • Provide insights to help drive consistent account placements from assigned clients • Identify cross-selling opportunities for other Aspirion service and coordinate efforts with assigned sales executive • Organize training for clients by assessing their needs and communicating with both client and Aspirion departments • Communicate with clients to resolve escalated processing/protocol issues • Conduct performance reviews and executive business reviews with clients, onsite preferred • Handle client complaints, provide appropriate solutions and alternatives within appropriate time limits; follow up to ensure resolution • Communicate with internal departments to assist in resolving client issues, tracking the interactions using the internal systems provided • Provide regular updates to clients regarding Aspirion's contribution to their revenue and/or meeting the desired outcomes expected when they purchased Aspirion's services • Analyze trends and report on key performance indicators • Identify and assess client needs to exceed expectations • Interact with staff at all levels, sometimes under pressure; remain flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality • Maintain HIPAA certification and compliance • Collaborate with Operations to identify trends and provide strategic insights and recommendations for resolving system issues causing downstream payer issues • Ensures any account projects are being worked in a time fashion (e.g. provider relations spreadsheets, billing projects, etc.) • Creates process for obtaining information and resolving issues with client • All other duties as assigned to maintain company standards and client protocols • Performs other related duties as assigned

🎯 Requirements

• Bachelor's degree required • Minimum of 5 years working in a Client Success/Management role in the health care revenue cycle industry required • Technical skills using MS Office applications (Word, Excel, Power Point) required • Executive presence and presentation skills required

🏖️ Benefits

• Health • Dental • Vision • Life insurance • Matching 401k • Paid Time Off • Wellness Program • Competitive Salaries