Director of Customer Success – Mid-Market

🔥 23 hours ago

🥔 Idaho – Remote

🥔 Idaho – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Lightcast

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏢 Enterprise

📚 Education

🏛️ Government

Enterprise • Education • Government

Lightcast is a leading authority on labor market data, providing trusted and comprehensive labor market analytics to drive decisions across education, enterprise, and government sectors. With more than 23 years of experience, Lightcast delivers detailed insights into skills, jobs, supply and demand through an extensive data set generated from millions of job postings, career profiles, and other sources across the globe. Their services are designed to help educational institutions, enterprises, and government organizations build future-ready workforces by using AI-enabled and continuously updated data. Lightcast is globally recognized and trusted by industry innovators, and is a vital resource for organizations navigating workforce challenges and demographic changes in the labor market.

📋 Description

• Develop and coach a high-performing team of 5–7 Customer Success Managers • Drive client retention, renewals, and long-term revenue growth • Personally manage a portfolio of strategic customer accounts • Partner with Sales, Product, and leadership to identify growth opportunities and shape business strategy • Monitor key performance indicators (KPIs), including retention, NPS, and product adoption

🎯 Requirements

• 5+ years of experience in Account Management, Client Services, Customer Success, or a related field, including leadership responsibility. • Experience leading teams as a Customer Success Manager, Team Lead, Supervisor, or Manager, with the ability to step into a Director-level role. • Experience within a SaaS or DaaS (Data-as-a-Service) environment required. • Proven success leading and developing high-performing client-facing teams. • Demonstrated experience managing customer renewals, account growth, consultative selling, upselling, cross-selling, and revenue ownership. • Experience managing a personal book of business while balancing leadership responsibilities is highly preferred. • Strong strategic planning, analytical, and problem-solving skills with the ability to use data to drive decisions. • Experience implementing scalable customer success or client service processes. • Excellent communication, presentation, stakeholder management, and relationship-building skills. • Highly organized, adaptable, proactive, and results-oriented with a continuous improvement mindset.

🏖️ Benefits

• Equal opportunity workplace • Commitment to diversity of thought and unique perspectives • Professional development opportunities