Senior Technical Account Manager

🔥 14 hours ago

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Aspirion

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 Series unknown on 2012-02

Healthcare Insurance • Artificial Intelligence • SaaS

Aspirion is a healthcare revenue cycle management company that helps hospitals recover revenue from denied and complex claims. The company deploys AI automation and a proprietary Compass platform, staffed with US-based attorneys, clinicians, and AI engineers, to overturn clinical denials, maximize out-of-network reimbursement, perform zero-balance reviews, and recover payment variances across services such as denials management, AR management, complex claims, motor vehicle accidents, workers' compensation, TRICARE, and out-of-state Medicaid. Aspirion emphasizes measurable recovery impact (over $6 billion captured), increased collections for clients, HITRUST certification, Best in KLAS awards, and partnerships with large health systems.

📋 Description

• Serve as the primary technical point of contact for client's post-implementation, supporting ongoing engagement and relationship health • Act as the technical liaison in client-facing meetings, including discussions related to file workflows, integrations, reporting outputs, and system functionality • Translate client technical needs into clear internal requirements, user stories, and execution plans • Monitor and validate the daily health of inbound client placement files and data feeds, ensuring timely receipt, accurate formatting, and successful system processing • Track and analyze daily placement volumes, identifying anomalies (spikes/drops) and coordinating resolution with Operations and Client Success • Own the end-to-end coordination and resolution of technical issues, including file ingestion failures, reporting discrepancies, and workflow interruptions • Manage vendor-related file workflows (e.g., Healthfuse, Huron, and other partners), including onboarding new integrations and maintaining ongoing performance • Identify opportunities to reduce manual processes and improve operational efficiency • Lead client upgrades, system enhancements, and process improvements in coordination with Implementations and Client Success teams • Act as the central connector across Product, Data, Operations, IT, Credentialing, Implementations, and Client Success teams

🎯 Requirements

• Bachelor’s degree in healthcare administration, Information Systems, Business, Computer Science, or a related field preferred • 5+ years of experience in Technical Account Management, Client Success, Healthcare Technology, Implementations, or related roles • Strong understanding of data workflows, integrations, reporting logic, and system processes • Experience working in cross-functional environments with Product, Data, and Operations teams • Excellent communication skills with the ability to explain technical concepts to non-technical audiences • Strong problem-solving, organizational, and stakeholder management skills.

🏖️ Benefits

• Not specified