Customer Success Manager

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AssessFirst 🦄

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 HR Tech

🤖 Artificial Intelligence

☁️ SaaS

HR Tech • Artificial Intelligence • SaaS

AssessFirst is a company focused on revolutionizing the talent management processes within organizations. Founded in 2002, the company specializes in providing predictive hiring solutions using artificial intelligence to assess candidates' cognitive abilities, motivations, and personality traits. AssessFirst aims to help companies recruit more effectively by offering insights that are proven to link to performance and engagement. The company also aids in managing and developing talent by leveraging unbiased predictive algorithms. Employing a fully remote workforce, AssessFirst encourages radical freedom and extreme responsibility among its team members. Over the years, the company has supported global organizations in overcoming HR-related challenges and continues to expand its presence in various markets, including the UK.

📋 Description

• AssessFirst’s client base is growing, so we’re looking for a new Customer Success Manager to manage a portfolio of clients across the International market. • Ensure an exceptional experience for our clients and partners. • Support successful implementation and effective use of the platform, managing resolution of technical support issues. • Lead seamless onboarding and drive early activation, managing customer health, engagement, and adoption. • Translate product usage into measurable business outcomes. • Provide responsive technical support and issue resolution. • Collaborate across teams and advocate for customer needs internally.

🎯 Requirements

• Fluent English. • A Psychology lover - you’ll truly care about your clients’ focus and be passionate about sharing how AssessFirst can help. • 18 months+ in a Client Success role within SaaS. • Commercial mindset with a focus on renewals and upsells. • Empathy, problem-solving mindset, and customer-first approach. • Ability to explain technical concepts to non-technical audiences. • Strong stakeholder management and communication.

🏖️ Benefits

• Medical insurance: covered by Deel. • 25 days annual leave per year • 7% employer pension contribution • Autonomy & flexibility: manage your time freely based on priorities and ongoing projects. • Full remote: work from anywhere in the UK! • Coworking: access to shared spaces up to 6 times a month. • Team life: strong culture and 3 company offsites per year to connect and have fun.