Client Support Assistant

Job not on LinkedIn

September 9

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Assistantly

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HR Tech • Recruitment • Enterprise

Assistantly is a company that specializes in providing top-tier virtual and executive assistants to businesses looking for efficient and cost-effective solutions. The company offers a wide range of services including administration, marketing, operations, finance, and client success, providing a substantial cost saving to clients. Assistantly focuses on easing the hiring, onboarding, managing, and retaining of highly skilled assistants by offering fully-managed and scalable plans with a fixed monthly rate. Their unique selling point is the provision of highly qualified "unicorn" assistants who are trained for efficiency and come with a dedicated success team, ensuring the best possible match for their clients' needs. Trusted by over 500 fast-growing companies worldwide, Assistantly's main goal is to help businesses grow faster and more effectively by managing the complexities of building a team.

51 - 200 employees

Founded 2021

👥 HR Tech

🎯 Recruiter

🏢 Enterprise

📋 Description

• Combine EA skills with frontline communication and customer success to ensure clients feel supported, engaged, and connected • Manage executive inbox and correspondence • Organize calendars, schedule meetings, and confirm appointments • Track tasks, projects, and deadlines to ensure nothing slips • Prepare agendas, documents, and notes for meetings • Organize files, documents, and data for easy access • Book travel and manage itineraries • Conduct light research to support decision-making • Respond to support tickets and client emails • Send updates, reminders, and weekly reports • Proactively check in with clients and accounts • Set up onboarding dashboards, folders, or knowledge bases • Schedule check-ins, calls, and follow-ups • Collect testimonials, feedback, and call notes

🎯 Requirements

• Minimum 3+ years of client success, support, or executive assistant experience • Exceptional written and verbal communication skills with a client-first mindset • Naturally proactive, collaborative, and responsive — ensures clients feel supported and valued • Highly organized and consistent in managing tickets, reports, and follow-ups • Growth-oriented professional seeking a long-term partnership with opportunities to scale

🏖️ Benefits

• Unlimited earning potential if you choose to take on multiple clients and have the capacity • Generous health allowance to support your well-being • Profit-sharing opportunities as the company grows • Access to exclusive upskilling and training in AI, operations, and leadership • Monthly raffles and performance bonuses • A tight-knit, supportive community and a dedicated Talent Success Manager to guide your journey