Senior Implementation Manager

🕒 April 30

🌽 Illinois, Ohio – Remote

🌽 Illinois – Remote 🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

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AssistIQ

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • AI • SaaS

AssistIQ is a company that provides advanced technological solutions for managing healthcare supply chains. It employs computer vision and machine learning through its platform, AIQ Capture, to accurately track and capture the usage of medical supplies and implants without the need for barcodes or special hardware. By integrating with key systems like EHRs and ERPs, it aims to reduce costs, improve charge capture, and provide actionable insights from data to optimize healthcare operational efficiency. AssistIQ's solutions help in minimizing waste, ensuring supply visibility, and streamlining clinical documentation, ultimately empowering perioperative, clinical, and finance teams to focus more on patient care.

📋 Description

• Lead implementations of product at customer locations from discovery to live deployment, including but not limited to: • Owning end-to-end implementation for singular or multi-site deployments from discovery through go-live and stabilization. • Serving as an on-site leader during critical phases of implementation, acting as the face of AssistIQ and ensuring high-quality customer experiences. • Identifying product gaps and effectively communicating them to the customer and internal product team, outlining the risks to implementation. • Translating customer needs and field insights into actionable product feedback, influencing product prioritization and feature development. • Identifying and escalating potential risks to the implementation scope or timeline in a timely manner. • Building and maintaining relationships across clinical, operational, and IT stakeholders. • Completing on-site training for end users and ensuring end user acceptance. • Ensuring a smooth transition to customer success post go-live. • Continuously improve implementation processes, including: • Evolving training materials for superusers and other clinical teams, as required, striving for standardization and scalability. • Refining implementation playbook and processes, leveraging feedback from customers. • Be the “boots on the ground” to drive product improvements and expansion opportunities: • Partner with the product team to improve product post go-live by gathering and delivering product feedback to the product team and understanding the strategic impact of any requested / required features.

🎯 Requirements

• Direct experience in Surgical ORs and/or procedural environments (e.g., Cath Lab, IR, Endoscopy) is strongly preferred, with a demonstrated understanding of clinical workflows, sterile field considerations, and real-time documentation practices. • 3+ years of experience leading software and/or hardware implementations, ideally within healthcare IT, across multiple end user groups with varying training needs and adoption strategies. • Ability to manage key project stakeholder relationships and provide tracking and updates to the internal team as well as customer operational stakeholders. • Experience mentoring or leading team members in a formal or informal capacity. • Experience providing support during pre and post go-live and creating successful transitions to customer success teams. • Demonstrated capability for problem-solving, prioritization and project management. • Excellent interpersonal skills. • Ability to synthesize information, think quickly and drive changes. • Strong communication (verbal, presentation, written) and time management skills. • A current driver’s license. • >50% travel required.

🏖️ Benefits

• Health insurance • 3 weeks of vacation • 10 sick days • Flexible work hours • A collaborative, engaging, top-of-class culture