Vice President, Infrastructure Services

🔥 23 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🔴 Lead

👔 Vice President

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AssistRx

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

⚕️ Healthcare Insurance

💊 Pharmaceuticals

☁️ SaaS

Healthcare Insurance • Pharmaceuticals • SaaS

AssistRx is a company that specializes in providing technology-enabled solutions and expertise to enhance patient access to therapy and improve healthcare outcomes. They offer integrated solutions for therapy initiation, patient support, and analytics, focusing on connecting all stakeholders in the specialty pharmaceutical industry, including patients, healthcare providers, specialty pharmacies, and life sciences organizations. AssistRx's platforms aim to streamline enrollment, reduce therapy disruptions, and utilize real-time data to improve the patient experience. Their solutions are designed to be flexible, interoperable, and scalable, enabling better results in the delivery and management of specialty therapies.

📋 Description

• Own the strategy, delivery, and continuous improvement of enterprise infrastructure and end-user technology services • Ensure reliable, scalable, and cost-effective operations that support business continuity in a healthcare call center environment • Oversee five teams focused on Production Infrastructure, Telephony, COTS support, End-user technology and support, and Project Management Office • Lead the shift from reactive to proactive support • Drive metrics-driven service management • Design and execute a phased migration from colocation infrastructure to secure hybrid/cloud platforms • Modernize and scale telephony technologies • Adopt AI and automation technologies to improve resilience and efficiency • Partner closely with business and technology leaders to align infrastructure with corporate objectives • Define and execute the enterprise infrastructure strategy, aligned to business goals • Lead and develop multi-disciplinary teams, fostering accountability, innovation, and a culture of service excellence • Build leadership bench strength and grow organizational capability in automation, platform engineering, and data-driven operations • Oversee the design, implementation, and operation of core infrastructure—servers, storage, cloud platforms, telephony, and end-user computing—ensuring high availability, performance, and reliability • Lead end-user technology services, including device lifecycle management and service desk operations • Lead incident, problem, and change management with a focus on root-cause resolution and operational stability • Own solution design for infrastructure and workplace technology, translating business needs into scalable, supportable architectures • Define and execute migration strategies (rehost, replatform, refactor, retire) with clear governance and business-case alignment • Drive the shift to proactive service management through monitoring, automation, and preventative maintenance • Establish service levels, KPIs, and operational reporting to improve performance and user experience • Identify, prioritize, and operationalize AI use cases across infrastructure and service operations

🎯 Requirements

• Bachelor's degree in IT, Computer Science, Engineering, or a related field; advanced degree preferred • 10+ years of progressive leadership in IT infrastructure and service operations, including enterprise infrastructure, end-user computing, and service desk functions • Demonstrated success driving operational transformation and service maturity • Strong financial management, vendor oversight, communication, and stakeholder management skills • Strong knowledge of hybrid/cloud platforms, endpoint management, and ITSM practices • Direct experience leading cloud migration across legacy and hybrid environments preferred • Experience with large-scale telephony infrastructure in a call center environment preferred • Experience with automation, analytics, or AI-driven operations preferred • Healthcare or other regulated environment experience preferred·

🏖️ Benefits

• Supportive, progressive, fast-paced environment • Competitive pay structure • Matching 401(k) with immediate vesting • Medical, dental, vision, life, and short-term disability insurance