AVP, Service Delivery – Field Repair Operations

5 hours ago

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Assurant

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Finance • Insurance • B2C

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

10,000+ employees

Founded 1892

💸 Finance

👥 B2C

💰 Post-IPO Debt on 2023-02

📋 Description

• Lead Strategic Planning: Develop and maintain the global strategic plan for Service Optimization Solutions (SOS), ensuring alignment with organizational objectives • Drive Global Execution: Deploy the vision consistently across regions, integrating SOS into existing structures and building new support where needed • Flawless Implementations: Oversee new client and program launches, ensuring smooth execution and meeting all global SOS objectives • Performance Excellence: Monitor key metrics, identify gaps, perform root cause analysis, and implement corrective actions to optimize performance • Process Optimization: Ensure partner processes deliver the desired customer experience & align teams with program objectives and equip them with resources to achieve success • Support Growth: Collaborate with Client Engagement and Business Development teams on RFPs and existing business opportunities • Pilot Management: Design, launch, and monitor pilots to ensure compliance with methodology and deliver measurable results • Culture Leadership: Champion innovation, curiosity, and disciplined execution to establish new ways of doing business

🎯 Requirements

• B.S./B.A. degree required • 10+ years in client and program implementation leadership • 7+ years in strategic planning and execution • Proven ability to set short- and long-term vision and goals • Data-driven approach leveraging consumer insights and analytics • Knowledge of big box retail major appliances operations • Experience with extended service contracts • MBA or equivalent advanced degree

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Remote work options