Bilingual Customer Care Representative

🔥 10 minutes ago

🇺🇸 United States – Remote

💵 $15 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💸 Finance

👥 B2C

💰 Post-IPO Debt on 2023-02

Finance • Insurance • B2C

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Handle inbound customer calls and/or e-mails with empathy and professionalism • Resolve issues, answer questions, and provide proactive solutions • Document interactions and follow up as needed • Participate in special projects and adapt to evolving priorities • Deliver a WOW experience on every call—customers should hear your smile!

🎯 Requirements

• Bilingual fluency in Spanish and English (required) • High school diploma or GED • Customer service experience (call center, insurance, or banking preferred) • Strong communication, listening, and problem-solving skills • Ability to multitask using technology in a fast-paced environment • Reliable high-speed internet (25 Mbps down / 6 Mbps up) • Quiet, distraction-free home office setup • 2+ years of customer service experience (preferred) • Prior remote work experience (preferred)

🏖️ Benefits

• Benefits from Day One – Medical, dental, vision, and more • Paid Time Off – Including holidays • Career Growth – Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months) • Comprehensive Training – Paid virtual training