Mitratech
AI • Compliance • SaaS
Mitratech is a leading provider of enterprise legal management, risk management, and human resources solutions. Their platform incorporates automation, analytics, and artificial intelligence technologies to enhance efficiency and compliance across organizations. Mitratech specializes in tools for legal departments, risk management, compliance tracking, and HR management, creating an interconnected environment that empowers professionals to work smarter and achieve better outcomes.
Customer Service Representative
Job not on LinkedIn
November 24
Mitratech
AI • Compliance • SaaS
Mitratech is a leading provider of enterprise legal management, risk management, and human resources solutions. Their platform incorporates automation, analytics, and artificial intelligence technologies to enhance efficiency and compliance across organizations. Mitratech specializes in tools for legal departments, risk management, compliance tracking, and HR management, creating an interconnected environment that empowers professionals to work smarter and achieve better outcomes.
📋 Description
• Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions • Obtain and evaluate all relevant information to handle inquiries and deliver service on software products • Research, troubleshoot, and resolve support issues within response and resolution goals • Identify workarounds and communicate to customers as needed • Maintain detailed call, emails, chat and relevant client information for all customer interactions • Prioritize and resolve issues based on service level agreements and severities • Responsible for meeting customer satisfaction goals monthly • Organize work efforts using different communication channels (phone/chats/emails) to meet delivery expectations of established SLAs • Cross-departmental collaboration to resolve issues or concerns
🎯 Requirements
• Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge • Attention to detail with the ability to multitask • Strong organizational and time management skills • Ability to work in fast-paced, high transaction volume environments with minimal training • Excellent verbal and written communication skills, including high proficiency or bilingual fluency in English • Self-motivated and able to work under pressure to deliver high-quality solutions • Experience with Windows Operating Systems and Microsoft Office applications • Technical interest and/or experience • Works well in a team environment, as well as independently • Excitement and enthusiasm to learn and grow within our team
🏖️ Benefits
• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development
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