Customer Success Engagement Representative

Job not on LinkedIn

🔥 36 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mitratech

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

⚖️ Legal

🤖 Artificial Intelligence

💰 Private Equity Round on 2017-04

Consulting • Legal • Artificial Intelligence

Mitratech is a leading provider of enterprise legal management, risk management, and human resources solutions. Their platform incorporates automation, analytics, and artificial intelligence technologies to enhance efficiency and compliance across organizations. Mitratech specializes in tools for legal departments, risk management, compliance tracking, and HR management, creating an interconnected environment that empowers professionals to work smarter and achieve better outcomes.

📋 Description

• Serve as a point of contact during onboarding, coordinating with implementation and account teams to ensure accurate, seamless setup and provisioning • Maintain working knowledge of products and speak to or demo use cases at a high level • Make calls to employer groups to schedule product/platform demonstrations • Proactively reach out to new clients by calling to keep the onboarding demo pipeline full • Set up new partner portals and edit existing partner portals, including custom branding or required edits • Assist with bulk user and client uploads to set up clients in the platform • Partner with Customer Support, Account Managers, Product, Advisory Services, and Customer Success Manager to capture product feedback and stay current on platform changes • Track and document applicable fields in Salesforce.com and other internal tools • Provide monthly updates on goals and KPIs to the manager and utilization data to the client • Support existing customers with additional administration, ongoing technical integrations, bulk uploads, and general administrative role changes • Perform other duties as assigned

🎯 Requirements

• One or more years of experience in customer service, telemarketing, administrative, and/or sales environment preferred • Excellent interpersonal, verbal, and written communication skills, including active listening and the ability to adapt to different communication styles • Effective customer service skills with a professional sense of compassion for difficult situations • Computer proficiency required, including Microsoft Office skills, email, internet, and CRM systems (e.g., Salesforce) • Ability to manage heavy volume of phone communication • Ability to organize and efficiently manage multiple priorities with a sense of urgency • Ability to work effectively independently and as part of a team • Experience contacting companies and individuals via phone in a high-volume capacity to generate new business or raise awareness • Experience with Nooks, Orum, or similar auto-dialer technology • Experience with Outreach, SalesLoft, or similar technology • Experience in insurance, health care, or HR technology industries • Associate's degree OR equivalent combination of education and experience • Position open only to candidates residing in Mexico

🏖️ Benefits

• Diverse and inclusive work culture • Learning opportunities • Equal-opportunity employment