Mitratech
AI • Compliance • SaaS
Mitratech is a leading provider of enterprise legal management, risk management, and human resources solutions. Their platform incorporates automation, analytics, and artificial intelligence technologies to enhance efficiency and compliance across organizations. Mitratech specializes in tools for legal departments, risk management, compliance tracking, and HR management, creating an interconnected environment that empowers professionals to work smarter and achieve better outcomes.
Technical Support Engineer, Tier 2
October 7
Mitratech
AI • Compliance • SaaS
Mitratech is a leading provider of enterprise legal management, risk management, and human resources solutions. Their platform incorporates automation, analytics, and artificial intelligence technologies to enhance efficiency and compliance across organizations. Mitratech specializes in tools for legal departments, risk management, compliance tracking, and HR management, creating an interconnected environment that empowers professionals to work smarter and achieve better outcomes.
📋 Description
• Provide assistance to customers, consultants and partners on the usage of Mitratech products through our customer support portal, email, chat and phone • Troubleshoot issues through reproducing the problem and determine resolution • Triage newly reported problems, assign proper severity and work to identify a resolution • Update the ticket tracking system to provide accurate and current status of support issues • Create Knowledge-base articles regularly to expand self-help tools for customers and internally
🎯 Requirements
• 3+ years of experience working with enterprise software applications in support, development/QA, services or similar technical role • Experience writing SQL queries required • Experience working with Java/J2EE applications required • Experience working with Application Servers such as Tomcat, Weblogic and/or WebSphere preferred • Experience with performance tuning of applications or databases preferred • Experience with relational databases including Oracle and/or SQL Server preferred but not required • Experience with Windows and/or Unix operating systems • Experience with Business Objects or any Business Intelligence technology preferred but not required • Excellent organizational, customer relationship, verbal and written communication skills • Highly dependable and professional • Excellent problem solving and listening skills • Highly motivated, self-starter with a positive attitude
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