Bilingual Client Support Representative

Job not on LinkedIn

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $16 - $26 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ASTEC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

🏭 Manufacturing

🏗️ Construction

Manufacturing • Construction • Industrial Equipment

ASTEC is a company founded in 1972, based in Chattanooga, that has become a global leader in manufacturing equipment for the 'Rock to Road' industry. They specialize in products related to asphalt, concrete, and road building, focusing on applying state-of-the-art technology and customer service to these traditionally low-tech sectors. ASTEC's diverse product line includes systems for recycling, industrial heating, material handling, and more. The company's vision emphasizes building industry-changing solutions that create life-changing opportunities.

📋 Description

• Provides order-level analysis and accurate responses to client and/or candidate inquiries regarding company products and services in English and/or Spanish. • Engages and builds relationships with clients and applicants, with a focus on providing a positive customer experience. • Communicates with clients accurately and effectively in English and/or Spanish. • Understands the importance of accuracy and attention to detail; ability to rapidly process information and document with high accuracy. • Achieves and maintains customer service support levels and standards in all interactions (email, phone, and chat). • Partners cross-functionally to troubleshoot root causes of delays, errors, and system challenges. • Demonstrates understanding of Asurint products and services to facilitate quick resolution. • Handles complex customer service and support issues and escalates as necessary. • Handles all candidate inquiries. • Other duties as required.

🎯 Requirements

• Fluent English and Spanish communication skills, both verbal and written, is required. • Experience providing high-volume customer service is required. • Experience with the legal/court system is preferred. • Experience with background screening is preferred. • Proficiency in MS Office (Outlook, Excel, Word) or similar software is required. • Relevant business management systems such as HRIS, CRM, etc. is preferred. • Salesforce is preferred. • Education: High school diploma or equivalent is required. • Associate degree is preferred. • Certifications or licensure: Driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required. • Years of relevant experience: 0 to 2 years is preferred. • Years of experience supervising: None.

🏖️ Benefits

• Medical, dental and vision effective first day of employment • 401(k) with employer match • Paid time off • 10 company-paid holidays • Employee Assistance Program • Wellness Program • Paid Bereavement • Pet Bereavement • Pet Insurance • Volunteer time off • Telecommuting Stipend • Professional development programs • Short-term disability • Company-paid long-term disability • Company-paid life insurance • Flexible spending/health savings accounts • Employee referral bonus