Senior Technical Account Manager

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🕒 June 11

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Astra

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

💳 Fintech

🤝 B2B

🔌 API

Fintech • B2B • API

<Astra> Astra is a Payments Cloud platform that provides a vertically integrated, compliance-first solution for instant money movement across multiple payment rails (ACH, RTP, FedNow, Visa Direct, Mastercard Move). It centralizes processing plus KYC/AML, fraud screening, ledgering, reconciliation, disputes, and treasury behind a single API so businesses can launch payouts, instant funding, and accelerated bank transfers without building or maintaining a payments stack. Astra targets developer-led teams and platforms, enabling fast time-to-market, intelligent routing, and configurable payment workflows for B2B customers via one integration.

📋 Description

• Manage and provide technical guidance to clients through their lifetime as Astra partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner. • Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations. • Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service. • Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation. • Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary. • Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication. • Identify areas to improve operational efficiencies and onboard our customers more quickly and effectively. • This role will be specifically designated to East-Coast hours varying between 7am-5pm ET.

🎯 Requirements

• 5+ years of experience as a TAM, Solutions Engineer, or other customer-facing technical role where you owned key developer relationships • Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools. • Strong project management skills, capable of influencing internal and external partners to stay on schedule • Strong troubleshooting skills and the ability to navigate technical issues, provide prompt solutions, investigate and resolve integration or data flow issues. • Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations. • Experience with support systems like Zendesk, Pylon (or similar ticketing platforms). • A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams. • A proactive, detail-oriented approach and willingness to document solutions and processes for future use. • Proactive mindset - you seek out ways to improve systems and enable others • Bachelor's degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience.

🏖️ Benefits

• Remote - US Only