Technical Account Manager

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🕒 February 11

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Xperteks Computer Consultancy, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2003

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

Xperteks Computer Consultancy, Inc. is a globally recognized provider of managed IT services, with a focus on cloud computing and cybersecurity solutions. The company is dedicated to helping clients navigate complex technology landscapes by providing cutting-edge IT management services. With over 20 years of experience, Xperteks prides itself on building deep trust with its clients through transparent communication, data security, and effective emergency response. As a strategic technology partner, Xperteks supports business leaders in using technology as a driving force for growth by offering future-proof solutions and alignment between IT strategies and business objectives.

📋 Description

• Serve as the primary point of contact for assigned accounts and build long-term trust. • Run proactive communication cadences and manage escalations with calm, clear leadership. • Align client stakeholders around priorities, timelines, and outcomes. • Prepare and present recurring business-focused technical reviews covering service trends and recurring issues, security posture and key risks, backup and business continuity posture, infrastructure lifecycle and refresh planning. • Create accurate quotes for hardware, licensing, managed services changes, and project work. • Draft clear scopes of work including assumptions, exclusions, deliverables, and timelines. • Coordinate with service desk, security, and projects teams to ensure work is completed and documented.

🎯 Requirements

• 3+ years in an MSP or IT services environment in a client-facing role (TAM, support, Service Manager, Project Coordinator with client ownership, etc.) • Strong technical fluency across typical SMB stacks: Microsoft 365 fundamentals, identity and access concepts • Endpoint management and patching concepts • Networking fundamentals (firewalls, switches, Wi-Fi basics) • Backup and business continuity fundamentals • Security fundamentals (MFA, EDR, phishing risk, DNS filtering) • Confident presenting to executives and business owners. • Strong organization, follow-through, and written communication.