Senior Technical Account Manager

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $140.8k - $176k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

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DigitalOcean

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

☁️ SaaS

SaaS • Cloud Computing

DigitalOcean is a cloud infrastructure provider that offers a suite of products and services for developers to build, deploy, and scale applications. Their platform provides comprehensive tutorials, reference material, and support documentation to assist users in managing resources effectively using their API and CLI tools. With features like Droplets (virtual machines), managed databases, Kubernetes, and a marketplace for third-party applications, DigitalOcean focuses on simplicity and performance. They cater to both individual developers and larger organizations looking for cloud solutions that are easy to implement and manage.

📋 Description

• Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem. • Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders. • Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments. • Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework. • Manage and maintain DigitalOcean’s key accounts. • Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads. • Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth. • Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments. • Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean’s strategic goals. • Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption. • Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes. • Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences. • Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean’s offerings to customers. • Contribute to internal and external technical documentation, and provide training for DigitalOcean’s teams and partners to ensure knowledge transfer. • Develop tools and scripts to streamline DigitalOcean’s technical engagements, improving the efficiency of the Technical Account Management functions. • Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies.

🎯 Requirements

• Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation. • Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go). • Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker. • Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure). • Proven track record of successfully troubleshooting technical problems. • Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.

🏖️ Benefits

• Employee Assistance Program • Local Employee Meetups • Flexible time off policy • Reimbursement for relevant conferences, training, and education • Access to LinkedIn Learning's 10,000+ courses