Desktop Support Engineer

🔥 2 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Astreya

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Astreya is a leading global provider of IT Managed Services and Technology Solutions, known for its innovative approach to digital engineering and IT logistics. The company focuses on empowering businesses to excel in today's dynamic digital landscape by maximizing productivity and fostering innovation. Astreya offers a range of services including Data Center & Network Management, Digital Workplace Services, Next-Gen Digital Engineering, and Cybersecurity Services. With a commitment to excellence and a focus on operational frameworks, Astreya aims to transform technology into a valuable strategic asset for organizations worldwide.

📋 Description

• Provide hands-on onsite support for break/fix, deployments, and escalations • Support laptops/desktops, rugged factory devices, HP/Lexmark printers, handheld scanners, and conference room A/V systems • Monitor ticket queues and assign tickets through ITSM tools • Perform incident management and root-cause analysis for major incidents • Drive issue prevention • Create and maintain SOPs, runbooks, and knowledge articles • Use SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency • Apply Windows troubleshooting and basic network diagnostics to restore services quickly

🎯 Requirements

• 4-7 years of onsite desktop support experience across office and factory environments • Experience supporting laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices • Experience with ITSM processes and ticketing tools • Experience with IT Shop, SCCM, and Nexthink • Strong Windows troubleshooting skills • Basic networking troubleshooting and diagnostics