Astucemedia
Media • Sports • B2B
Astucemedia is a company that specializes in broadcast and digital media services, providing creative solutions for projects in finance, elections, weather, news, sports, and social media. They manage and visualize data in real-time, offering tailored creative services for their clients. Their expertise extends to various fields such as museums, events, and sports, ensuring dynamic and engaging digital experiences.
Level 2 Support Engineer
Job not on LinkedIn
November 8
Astucemedia
Media • Sports • B2B
Astucemedia is a company that specializes in broadcast and digital media services, providing creative solutions for projects in finance, elections, weather, news, sports, and social media. They manage and visualize data in real-time, offering tailored creative services for their clients. Their expertise extends to various fields such as museums, events, and sports, ensuring dynamic and engaging digital experiences.
📋 Description
• Own L2 escalations; reproduce/isolate/fix issues across services, APIs, data pipelines. • Investigate ingest/ETL failures, schema drift, throttling; run safe replays/backfills. • Analyze logs/traces/DB metrics; apply targeted config changes/workarounds. • Support releases (staging checks, smoke tests, rollbacks). • Write/update runbooks & KBs; tune alerts/dashboards; contribute to RCAs. • Communicate clearly with customers; join bridge calls when needed.
🎯 Requirements
• 3–5 years L2/SRE/DevOps for enterprise SaaS or real-time systems. • Strong debugging (APIs/logs/traces/DB); solid OS/network basics. • SQL fluency; comfort with queues/schedulers and reading .NET stacks. • Clear written/spoken customer comms. • Nice to have : Broadcast/newsroom experience; scripting (PowerShell/Python/Bash); AWS Associate
🏖️ Benefits
• Comprehensive Group Insurance – including medical, dental, and online telemedicine support via Dialogue • RRSP Matching Program – plan for your financial future with company contributions • Wellness Allowance – support for personal well-being (gym, sports, mental health, etc.) • Team Activities & Events – regular social and team-building opportunities • Office in Montreal’s Old Port – a vibrant and inspiring workspace in the heart of downtown
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