Bilingual Client Support Representative

🔥 2 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $16 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Asurint

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

🤝 B2B

☁️ SaaS

👥 HR Tech

💰 Venture Round - Asurint on 2017-03

B2B • SaaS • HR Tech

Asurint is a background screening company that provides data-driven screening solutions for employment, tenant, and government eligibility screening. They emphasize fast, accurate results using proprietary technology and integrations, offering services like criminal background checks, drug and health screening, and verifications. Asurint highlights rapid turnaround (94% same-day criminal searches), deeper searches (15% more criminal records reported), numerous integrations and an API, high client satisfaction, and compliance-focused resources, webinars, and partnerships. The company serves high-volume clients, integrates with HR and staffing platforms, and positions itself as a partner to streamline screening workflows.

📋 Description

• Engages and builds relationships with clients and applicants, with a focus on providing a positive, memorable customer experience. • Communicates with clients accurately and effectively in English and/or Spanish, as needed. • Understands the necessity and value of accuracy and attention to detail; ability to rapidly process information and document with high levels of accuracy. • Adheres to, achieves, and maintains customer service support levels and standards in all interactions (email, phone, and chat). • Partners cross-functionally to troubleshoot root causes of delays, errors, and system challenges. • Demonstrates a comprehensive understanding of Asurint products and services to quickly facilitate resolution. • Handles complex customer service and support issues and escalates as necessary. • Handles all candidate inquiries. • Other duties as required.

🎯 Requirements

• Fluent English and Spanish communication skills, both verbal and written, is required. • Experience providing high-volume customer service is required. • Experience with the legal/court system is preferred. • Experience with background screening is preferred. • Proficiency in MS Office (Outlook, Excel, Word) or similar software is required. • Relevant business management systems such as HRIS, CRM, etc. is preferred. • Salesforce is preferred. • Education: High school diploma or equivalent is required. • Associate degree is preferred. • Certifications or licensure: Driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required. • Years of relevant experience: 0 to 2 years is preferred.

🏖️ Benefits

• Medical, dental and vision effective first day of employment • 401(k) with employer match • Paid time off • 10 company-paid holidays • Employee Assistance Program • Wellness Program • Paid Bereavement • Pet Bereavement • Pet Insurance • Volunteer time off • Telecommuting Stipend • Professional development programs • Short-term disability • Company-paid long-term disability • Company-paid life insurance • Flexible spending/health savings accounts • Employee referral bonus