Asurion
10,000+ employees
Founded 1994
👥 B2C
🛒 Retail
📡 Telecommunications
💰 Funding Round on 2018-08
B2C • Retail • Telecommunications
Asurion is a company that provides comprehensive tech support, repair, and protection services for a wide range of devices and appliances. They offer services such as device repair, replacement, and reimbursement through their uBreakiFix stores and protection plans. Customers can make claims, track their status, and calculate deductibles online. Asurion also provides live tech support and expert help for device setup and troubleshooting, ensuring that more than 30 million people have their tech running smoothly each year. Their services cover everything from phones and gaming consoles to home appliances, with personalized tech tips and support available on demand.
Director, Service Design – Research
🕒 May 13
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Asurion
10,000+ employees
Founded 1994
👥 B2C
🛒 Retail
📡 Telecommunications
💰 Funding Round on 2018-08
B2C • Retail • Telecommunications
Asurion is a company that provides comprehensive tech support, repair, and protection services for a wide range of devices and appliances. They offer services such as device repair, replacement, and reimbursement through their uBreakiFix stores and protection plans. Customers can make claims, track their status, and calculate deductibles online. Asurion also provides live tech support and expert help for device setup and troubleshooting, ensuring that more than 30 million people have their tech running smoothly each year. Their services cover everything from phones and gaming consoles to home appliances, with personalized tech tips and support available on demand.
📋 Description
• Design a Category-Defining Service Architecture • Create canonical service blueprints and operating principles • Design the orchestration model connecting customers, experts, AI agents, and partner ecosystems • Define responsibility boundaries between AI and human experts across service journeys • Create mechanisms that reduce uncertainty before investment • Recruit and develop exceptional service designers and researchers
🎯 Requirements
• 12+ years of experience in service design, experience architecture, product strategy, or systems design • Experience leading multidisciplinary design and research teams • Proven ownership of end-to-end service outcomes across digital, human, and AI-enabled environments • Demonstrated success designing scalable service systems within large technology or platform organizations • Strong executive communication skills • Experience embedding AI, automation, and decision intelligence into real-world service workflows
🏖️ Benefits
• Excellent service through empathetic, helpful, and simple interactions • Collaborating, staying humble, and embracing diverse viewpoints • Not afraid to roll up our sleeves and do more • Ownership and pride in the work we do • Trust-based relationships and doing what's right-even when no one is looking
Apply NowSimilar Jobs
🕒 May 13
Practice Director leading strategic goals and revenue maximization for Intacct solutions at Net at Work. Collaborating across marketing, sales, and services teams to enhance client offerings.
🕒 May 12
Education-focused clinician leading provider training for longevity care at Hone Health. Develop training programs and ensure best practices in longevity care for affiliated physicians.
🕒 May 12
Product Director leading strategy and delivery for Cotiviti’s Payment Integrity Client platform. Collaborating with cross-functional teams to launch market-facing products and enhancements.
🕒 May 12
Director overseeing SaaS implementation and service delivery at MediSpend. Responsible for execution excellence and organizational performance in Commercial Compliance implementations.
🕒 May 12
Director, Epic Revenue Cycle managing high-impact client engagements in a healthcare consulting firm. Leading project execution and strategic improvement within the revenue cycle practice.
