Asurion
10,000+ employees
Founded 1994
👥 B2C
🛒 Retail
📡 Telecommunications
💰 Funding Round on 2018-08
B2C • Retail • Telecommunications
Asurion is a company that provides comprehensive tech support, repair, and protection services for a wide range of devices and appliances. They offer services such as device repair, replacement, and reimbursement through their uBreakiFix stores and protection plans. Customers can make claims, track their status, and calculate deductibles online. Asurion also provides live tech support and expert help for device setup and troubleshooting, ensuring that more than 30 million people have their tech running smoothly each year. Their services cover everything from phones and gaming consoles to home appliances, with personalized tech tips and support available on demand.
Sales Compliance Specialist, Bilingual
🔥 21 hours ago
🗣️🇪🇸 Spanish Required
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Asurion
10,000+ employees
Founded 1994
👥 B2C
🛒 Retail
📡 Telecommunications
💰 Funding Round on 2018-08
B2C • Retail • Telecommunications
Asurion is a company that provides comprehensive tech support, repair, and protection services for a wide range of devices and appliances. They offer services such as device repair, replacement, and reimbursement through their uBreakiFix stores and protection plans. Customers can make claims, track their status, and calculate deductibles online. Asurion also provides live tech support and expert help for device setup and troubleshooting, ensuring that more than 30 million people have their tech running smoothly each year. Their services cover everything from phones and gaming consoles to home appliances, with personalized tech tips and support available on demand.
📋 Description
• Help identify and trend fraudulent activity and compliance issues through interaction analysis • Perform qualitative and quantitative analysis to understand and report on impactful trends to customer experiences and business targets • Utilize voice analytics software to find specific call types and create custom views that add business value • Conduct thorough and accurate audits of customer interactions and Expert performance utilizing various lead generation sources, such as machine learning models
🎯 Requirements
• Bachelor's Degree or equivalent work experience in a relevant field • Minimum of 6 months previous experience in compliance, fraud, legal, sales, customer service, quality or related field preferred • Microsoft Office Suite • Power BI knowledge (preferred) • Bilingual proficiency is required (English and Spanish)
🏖️ Benefits
• Competitive salary • Flexible working hours • Professional development budget • Health insurance
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