Corporate Ombudsman Analyst

🕒 May 22

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Atento

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

Atento is a global customer experience (CX) and business process outsourcing (BPO) company that combines decades of contact center expertise with AI-driven tools and consulting to help enterprises transform their customer interactions and operations. The company offers CX consulting, BPO solutions across the customer lifecycle (acquisition, care, retention, collections, back-office), analytic-powered insights, and AI products such as conversational automation and agent knowledge assistants. Atento primarily serves enterprise clients across industries, focusing on operational efficiency, AI-enabled optimization, and tailored digital transformation.

📋 Description

• Analyze submissions received via the Ombudsman Channel; • Mediate with responsible departments through the internal system; • Evaluate responses from involved areas and route cases according to defined criteria; • Close Ombudsman cases with the complainants, ensuring clarity and quality in the response; • Gather and consolidate data and indicators related to submissions; • Support and advise internal departments on Ombudsman procedures and workflows; • Handle correspondence via e-mail; • Participate in in-person interviews at Atento units with complainants, reporters, or witnesses; • Make telephone contact with leadership when necessary;

🎯 Requirements

• Current or previous experience in administrative functions; • Target level: Assistants and Junior Analysts; • Knowledge of Microsoft Office Suite; • Availability to travel between Atento units in São Paulo; • Preferred: Experience in Corporate Ombudsman roles; • Knowledge of Back Office processes; • Knowledge of labor legislation is a plus; • Competencies: active listening, empathy, and ethical conduct; • Clear and assertive verbal and written communication; • Analytical ability and attention to detail; • Organizational skills and a sense of priorities; • Proactivity and problem-solving skills; • Discretion and confidentiality in handling information; • Interpersonal skills and capacity for mediation;