Bilingual Relationship Specialist II – English, Digital Marketing, Social Media

🔥 15 hours ago

🇧🇷 Brazil – Remote

💵 R$2.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐 Digital Marketing

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atento

WebsiteLinkedInAll Job Openings

89377 - 89377 employees

Founded 1999

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Post-IPO Equity on 2023-02

Consulting • Healthcare • Logistics

Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.

📋 Description

• Resolve issues related to customer accounts, internal policies, and general support • Provide human-centered multiskill support (chat, email, and/or voice) while handling a high volume and variety of inquiries • Manage multiple customer interactions simultaneously across different channels using various online tools • Frequently consult internal guides and accurately follow service standards and policies • Meet and maintain performance metrics (Customer Satisfaction, Average Handle Time, Quality) • Communicate with the internal team in English; English reading comprehension and text interpretation are essential

🎯 Requirements

• Must be at least 18 years old • Must have completed high school (currently pursuing or holding a college degree is a plus) • Previous Call Center experience in Customer Support is a plus • Knowledge of Digital Marketing is a plus • Intermediate or Advanced English proficiency (testing will be conducted) • Must live near or have easy access to the Nova São Paulo Unit (South Zone of São Paulo) • Basic computer literacy and typing skills required • Strong interpersonal communication skills and empathy when dealing with different customer profiles • Ability to manage time and work independently, even under high demand • Organized, results-oriented, and detail-oriented

🏖️ Benefits

• Transportation allowance • Meal voucher and/or food allowance • Life insurance • Funeral assistance • Daycare/nanny assistance • Assistance for children with disabilities • School transportation assistance • Product discounts • Dental insurance • Medical insurance • Pet health insurance • Gym membership and sports activity discounts • Educational partnerships with course discounts • Career development plan • Work-from-home allowance