Bilingual Relationship Specialist II – English, Digital Marketing, Social Media

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🕒 June 11

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Atento

WebsiteLinkedInAll Job Openings

89377 - 89377 employees

Founded 1999

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Post-IPO Equity on 2023-02

B2B • Enterprise • SaaS

Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.

📋 Description

• Resolve customer account issues, internal policy questions, and general support • Provide multiskill support (chat, email and/or voice) in a humane manner, handling high volumes and a wide variety of requests • Manage multiple simultaneous interactions across different channels using various online tools • Frequently consult internal guides and strictly follow service rules and policies • Meet and maintain performance metrics (Customer Satisfaction, Average Handle Time, Quality) • Communicate with internal team in English – reading and comprehension of English text are essential.

🎯 Requirements

• Minimum 18 years of age • High school diploma required (higher education in progress or completed is a plus) • Call center experience in customer support is a plus • Knowledge of digital marketing is a plus • Intermediate or Advanced English required **(testing will be conducted);** • Must live near or have easy access to Unidade Nova São Paulo (South Zone of São Paulo) • Basic computer and typing skills (required) • Strong interpersonal communication and empathy to interact with diverse customer profiles • Ability to manage time and work autonomously, even under high demand • Organized, results-oriented and detail-focused.

🏖️ Benefits

• Transportation voucher • Meal voucher and/or food voucher • Life insurance • Funeral assistance • Childcare/babysitter allowance / Assistance for children with disabilities / School transportation assistance • Product discounts • Dental care • Medical assistance • Pet health plan • Discounts at gyms / sports activities • Educational partnerships with course discounts • Career development plan • Home office allowance.