Customer Technical Support Specialist - Technology

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🕒 June 22

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Atento

WebsiteLinkedInAll Job Openings

89377 - 89377 employees

Founded 1999

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Post-IPO Equity on 2023-02

B2B • Enterprise • SaaS

Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.

📋 Description

• Post-sales online support for customers with various questions about smartphones; • Technical support, guidance, usage tips, device configuration, and referral to another department when necessary; • The specialist will need to identify the customer's needs and provide a practical, focused solution in accordance with product and/or service procedures; • Each interaction may involve handling different types of situations reported by the customer; • Use systems to record and log customer interactions and support actions.

🎯 Requirements

• Minimum age: 18 years; • Minimum education: High school diploma or equivalent; • Basic computer skills and typing proficiency; • Good communication skills; • Experience in Technical Support is a plus; • Availability to work remotely (home office); • Residence in São Paulo; • Availability to attend in-person training.

🏖️ Benefits

• Transportation allowance • Meal and/or food allowance • Life insurance • Funeral assistance • Childcare assistance / support for children with disabilities • Home office allowance • Product discounts • Dental care • Telemedicine • Discounts for gyms / sports activities • Educational partnerships with discounts on courses • Career development plan